IT顾问 (男女不限)

WHO WE ARE

We are a young, fast-growing IT consulting company. For our clients, we are problem solvers in the areas of Customer Service, CRM and BI. We achieve this with a lot of creativity, transparency and ambition, which makes us a proven partner for clients ranging from start-ups to large corporations.

LEAVE YOUR FOOTPRINT

- Through your strengths of creativity, ambition and diligence, you achieve great things with us and continuously take LW to the next level.
- With us, you are recognized as the person you are. Everyone counts, everyone makes a difference!

YOUR TALENT

Whether as a Customer Success Manager, IT Consultant, IT Advisor, IT Project Manager or Account Manager:

You have a solid technical understanding of the integration of cloud software (including API documentation) and are interested in modern customer success processes.

- You have deep experience in strategic customer care from onboarding through to renewal.
- You think strategically and have a pronounced understanding of long-term customer care and development.
- You have advanced Zendesk skills, at least 3-5 years, ideally as an admin.
- Knowledge in the field of Artificial Intelligence (AI) is a big plus. We prefer candidates who already have deeper experience here or bring corresponding skills in their profile.
- You act proactively in customer care, recognize potential and challenges early on and independently derive measures.
- Native-level German skills are a must, very good English skills are mandatory.
- You are an "outside-the-box" problem solver.
- You have a confident presence, are ambitious and work independently.
- Your place of residence is in Germany, Switzerland, Austria or Spain.

HAVE AN IMPACT

- Strategic and technical consulting around cloud software in the area of customer success
- Introduction and optimization of software solutions for sustainable customer care
- Building and maintaining long-term customer relationships with a focus on added value and growth
- Proactive identification of optimization potential along the customer journey
- Interface between the customer and development
- Development of creative solutions and a source of inspiration for modern IT and customer success processes

WHY LEAFWORKS

We are an international, diverse, similarly minded team. We look at the human side first and then at the skills, in that order. No matter what training you have, how old you are, where you live, where you come from or what your CV looks like: Come as you are and be yourself!

- **Micromanagement isn't your style?** Ours isn't either: you can organize your working hours yourself and we work 100% remotely. Feel like co-working with LWees near you from time to time? Always welcome.
- **The result counts**: How you work is your decision.
- **Basis of trust**: Trust is everything. Period.
- **Remote is where the magic happens**: You get the equipment you need to work.
- **Get to the next level**: Further education, training or courses? Talk to us directly, that's part of it too.
- **Stay connected**: Through regular exchange and feedback talks we live transparency and openness.
- **Prepare for challenges**: You won't find boring projects with us. Be ready to step out of your comfort zone.
- **Here to stay**: We build on long-term collaboration. We don't have fixed-term employment contracts.
- **Dresscode**: No thanks.
- **The WE counts**: Through numerous co-workings and team events in Germany and abroad, we strengthen our cohesion and our very special LW culture.
- **Start right away**: An onboarding that lets you arrive. Your onboarding buddy is by your side from day one.

Sound cool? Great, then simply send us your CV. We don't need a cover letter!