B2B客户经理
Key Account Manager B2B
我们是一家年轻、快速发展的 IT 咨询公司。我们在客户支持、CRM 和 AI 领域为客户提供问题解决方案。我们通过大量的创造力、透明度和雄心，使我们成为从初创公司到大型企业的可靠合作伙伴。
留下你的印记
作为关键客户经理（男女不限），你将战略性地和商业性地发展选定的现有客户。你将全程支持他们，从维护长期关系和发现新机会到促成交易。
与我们的咨询和技术团队合作，你将把客户需求转化为合适的机遇和解决方案。这使我们能够更好地挖掘现有潜力，并将 Leafworks 定位为客户的战略合作伙伴和值得信赖的顾问。
你的才能
**必备条件：**
- 多年 B2B 关键客户管理/战略客户管理经验
- 实际销售经验，包括商业谈判和成交
- 在积极开发现有客户和交叉销售/升级销售方面有成功经验
- 有处理需要解释的复杂 B2B 解决方案或服务的经验
- 能够识别客户需求和收入潜力，并从中开发具体的机遇
- 在不同决策层级的利益相关者管理方面有经验
- 在结构化的客户、销售漏斗和 CRM 管理方面有经验
- 德语和英语流利
- 企业家精神、个人责任感和顾问式销售方法
**加分项：**
- 软件/SaaS 背景
- 咨询背景
- 客户体验/客户服务
- IT/技术环境
- 有长期咨询或托管服务模式的经验
- 有企业客户经验
产生影响
- 对选定的关键客户拥有全流程责任并积极发展
- 理解客户需求、挑战和未来需求，并据此制定客户计划
- 识别收入潜力并开发交叉销售/升级销售机会
- 与相关利益相关者和决策者，直至 IT/C 级建立并发展关系
- 与咨询和技术团队一起开发机遇和合适的解决方案
- 从机遇阶段到提案和谈判再到成交，承担商业责任
- 举办战略客户会议并在相关话题上早期确立 Leafworks 的地位
- 保持电子记录
查看英文原文
WHO WE ARE
We are a young, fast-growing IT consulting company. For our clients, we are problem solvers in the areas of Customer Service, CRM and AI. We achieve this with a lot of creativity, transparency and ambition, which makes us a proven partner to clients ranging from start-ups to large corporations.
LEAVE YOUR FOOTPRINT
As a Key Account Manager (m/f/d), you will strategically and commercially develop selected existing key accounts. You will accompany them from the long-term client relationship through identifying new potential to closing deals.
Together with our Consulting and Technology teams, you translate client needs into suitable opportunities and solutions. This way we make better use of existing potential and position Leafworks with our clients as a strategic partner and Trusted Advisor.
YOUR TALENT
**Must haves:**
- Several years of experience in B2B key account management / strategic account management
- Hands-on sales experience, including commercial negotiation and closing
- Proven experience in actively developing existing clients and in cross-selling/upselling
- Experience with complex or consultative B2B solutions or services
- Ability to recognize client needs and revenue potential and develop concrete opportunities from them
- Experience in stakeholder management at different decision-making levels
- Experience in structured account, pipeline and CRM management
- Fluent German and English
- Entrepreneurial thinking, personal accountability and a consultative sales approach
**Nice to have:**
- Software / SaaS background
- Consulting / advisory background
- Customer Experience / Customer Service
- IT / technology environment
- Experience with long-term advisory or managed service models
- Experience with enterprise clients
HAVE AN IMPACT
- End-to-end responsibility and active development of selected key accounts
- Understand client requirements, challenges and future needs and derive account plans from them
- Identify revenue potential and develop cross-selling and upselling opportunities
- Build and develop relevant stakeholders and decision-makers up to IT and C-level
- Develop opportunities and suitable solution approaches together with Consulting and Technology
- Commercial responsibility from the opportunity through offer and negotiation to closing
- Conduct strategic client meetings and position Leafworks early on relevant topics
- Keep long-term client value and profitability of the accounts in view
- Own account pipeline, forecasting and CRM/HubSpot maintenance
**Mission of the role** **(18-24 months):**
Expand selected existing clients into long-term, profitable strategic partnerships and establish a structured key account management function.
WHY LEAFWORKS
We are an international, diverse team with a similar mindset. We look at the human side first and the skills second, in that order. No matter what training you have, how old you are, where you live, where you come from or what your CV looks like: Come as you are and be yourself!
- Micromanagement isn't your style? It isn't ours either: you can organize your working hours yourself and we work 100% remote. Feel like co-working with LWees near you now and then? Always welcome.
- Results count: you decide how you work.
- Trust-based: trust is everything. Full stop.
- Remote is where the magic happens: you get the equipment you need to work.
- Get to the next level: further education, training or courses? Talk to us directly, that is part of the package.
- Stay connected: through regular exchange and feedback talks we live transparency and openness.
- Prepare for challenges: you won't find boring projects with us. Be ready to step out of your comfort zone.
- Here to stay: we build on long-term collaboration. We don't have fixed-term employment contracts.
- Dress code: No thanks.
- The WE matter: through numerous co-working sessions and team events in Germany and abroad, we strengthen our cohesion and our very special LW culture.
- Start right away: an onboarding that helps you settle in. Your onboarding buddy supports you from day one.