客户成功经理（企业级）
Customer Success Manager (Enterprise)
我们正在寻找下一位渠道冠军加入团队，担任客户成功经理！
关于Channelscaler
Channelscaler正在改变企业通过合作伙伴增长的方式。我们的AI驱动平台自动化并简化了合作伙伴参与流程——从入职和激励到绩效跟踪——帮助供应商和合作伙伴更快地共同成长。
通过一个统一的系统，企业可以轻松且清晰地管理整个合作伙伴生命周期。我们正在打造一家定义新类别的公司，以专业知识、同理心和创新为根基——而我们才刚刚开始。
职位介绍
我们正在招聘一名客户成功经理（企业级），负责一组战略客户，并推动业务成果、留存率和增长。
你将与实施、支持、产品和销售团队跨职能合作——但你对结果负责。
我们设计了售后模式以最大化影响：
- 实施团队 → 负责入职和部署
- 支持 → 负责响应性问题解决
- 产品与工程 → 负责路线图和优先级
- 客户成功 → 负责结果、采用率和商业增长 · 你的职责是定义客户成功的标准——并确保实现
主要职责
客户成果与价值实现
- 根据每个客户的企业目标和合作伙伴策略，制定并执行成功计划
- 推动关键工作流程的采用，产生可衡量的投资回报率（例如，交易注册、激励措施、合作伙伴参与）
- 让客户对成果和时间表负责
留存与增长
- 负责总营收留存率（GRR ≥ 90%），并影响净营收留存率（NRR > 110%）
- 识别并执行与客户价值相关的扩展机会
- 与销售和续约团队合作，推动良好的商业成果
高管参与
- 建立并维护与高级利益相关者的联系
- 主导以成果、基准和未来战略为重点的高管业务评审（QBR）
- 将Channelscaler定位为企业的战略合作伙伴
跨职能领导力
- 协调实施、支持、产品和销售团队以消除障碍
- 将客户反馈提炼为清晰、可操作的主题
- 当客户成果面临风险时推动内部一致
成功的表现
- 在你的客户组合中，GRR ≥ 90% 且 NRR > 110%
- 在你的客户账户中积极生成扩展机会
- 高管利益相关者得到充分满足
查看英文原文
We’re looking for our next Channel Champion to join the team as our Customer Success Manager!
About Channelscaler
Channelscaler is transforming how companies scale through their partners. Our AI-powered platform automates and simplifies partner engagement — from onboarding and incentives to performance tracking — helping vendors and partners grow faster together.
With one unified system, companies manage their entire partner lifecycle with ease and clarity. We’re building a category-defining company rooted in expertise, empathy, and innovation — and we’re just getting started.
About the Role
We’re hiring a Customer Success Manager (Enterprise) to own a portfolio of strategic customers and drive business outcomes, retention, and growth.
You’ll work cross-functionally with Implementation, Support, Product, and Sales — but you are accountable for outcomes.
We’ve designed our post-sales model to maximize impact:
- Implementation Team → owns onboarding and deployment
- Support → owns reactive issue resolution
- Product & Engineering → own roadmap and prioritization
- Customer Success → owns outcomes, adoption, and commercial growth · Your role is to own what success looks like for the customer — and ensure it happens
Key Responsibilities
Customer Outcomes & Value Realization
- Define and execute success plans tied to each customer’s business goals and partner strategy
- Drive adoption of key workflows that produce measurable ROI (e.g., deal reg, incentives, partner engagement)
- Hold customers accountable to outcomes and timelines
Retention & Growth
- Own Gross Revenue Retention (GRR ≥ 90%) and influence Net Revenue Retention (NRR > 110%)
- Identify and execute expansion opportunities tied to customer value
- Partner with Sales and Renewals to drive strong commercial outcomes
Executive Engagement
- Build and maintain relationships with senior stakeholders
- Lead Executive Business Reviews (QBRs) focused on outcomes, benchmarks, and forward strategy
- Position Channelscaler as a strategic partner to the business
Cross-Functional Leadership
- Coordinate across Implementation, Support, Product, and Sales to remove blockers
- Synthesize customer feedback into clear, actionable themes
- Drive internal alignment when customer outcomes are at risk
What Success Looks Like
- GRR ≥ 90% and NRR > 110% across your portfolio
- Expansion opportunities are proactively generated across your accounts
- Executive stakeholders are engaged and aligned on measurable outcomes
- You develop customer advocates (references, case studies, champions)
- The above is a result of driving and owning a value-based playbook
Qualifications
Required:
- 5+ years in Customer Success, Account Management, or similar SaaS role
- Proven track record driving retention and/or expansion outcomes
- Experience managing enterprise customers
- Strong executive communication and stakeholder management skills
- Ability to operate independently in a fast-paced, evolving environment
Preferred (nice to have):
- Experience in PRM, channel, or ecosystem-focused platforms
- Familiarity with integrations, APIs, or technically complex SaaS products
- Experience working cross-functionally with Product and Engineering
Who You Are
- Commercially minded: You understand how outcomes tie to revenue
- Outcome-oriented: You focus on impact, not activity
- Comfortable with ambiguity: You don’t need perfect structure to succeed
- Proactive: You identify risks and opportunities early
Location & Work Environment
Channelscaler is a remote-first company with team members across the U.S., Ireland, India, and the U.K. For this role, we prefer candidates based in the U.S. Midwest or West Coast to support alignment with our customer base. Minimal travel expected.
What We Offer
We thrive in a collaborative, growth-oriented environment that values curiosity and ownership.
- Competitive base salary
- 25 days of paid time off annually
- 12 dedicated training days per year for professional development
- Paid parental leave
- Health insurance (PPO and HSA plan options)
- 401(k) match
- Fully remote work environment with flexible hours
- Annual team offsites and opportunities for in-person collaboration
Equal Opportunity Employer
Channelscaler is an equal opportunity employer. We believe that diverse teams create better outcomes. We celebrate diversity and are committed to creating an inclusive environment for all employees, including those with disabilities. If you require reasonable accommodation to complete any part of the application or perform the essential functions of the job, please contact .
Originally posted on Himalayas