Technical Trainer
临是法律人工智能技术的全球领导者，使各大律师专业人员和律师事务所更聪明，更快，更安全地工作。我们正在通过提高法律专业人士的生活水平并增加获得司法机会来改变所有人的法律经验。简介：这项角色结合了对 Clio 运营客户的实践培训与教学设计和电子学习开发。技术培训师担任 Clio Operate 专家，评估客户需求，提供有吸引力的实时会议，解决技术和配置问题，并构建，维护和不断改进自动的 Articulate Rise 课程，以扩大培训范围。责任 · 评估客户的技术环境和工作流程来确定培训需求，并建议适当的培训解决方案来提高他们的实践管理和生产力。· 为客户进行涉及和互动的培训课程，涵盖了 Clio Operates 的各种方面。· 作为专家，提供指导和最佳实践，以利用 Clio Operate 来优化工作流程和生产力。· 在培训期间出现的技术和配置问题解决问题，根据需要升级复杂的问题到支持或工程。·保持最新 Clio Operat 发布，功能和配置选项，以确保培训内容和交付反映了最新产品能力。·有效地沟通复杂的技术概念和功能在清晰而简洁的方式，无论是现场还是自动节奏格式中。· 设计和构建 Articulate Rise 中自行学习的电子课程，应用教学设计原则明确的学习目标，逻辑架构，知识检查和成人学习最佳实践。· 维护并更新现有 Rise 课程和其他培训内容以反映 Clio Operate 功能变化和新版本，确保材料保持准确和最新。· 在课程内进行评估和知识检查来验证学生理解，并使用 LMS 数据 （完成率，测试分数，参与）来评估和提高培训效果。· 在学习管理系统 (LMS) 中管理培训内容，包括发布，版本化和报告使用和完成指标。· 开发支持的学习资产工作辅助工具，快速参考指南和故事板以加强
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Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
This role combines live technical training delivery with instructional design and e-learning development for Clio Operate customers. The Technical Trainer serves as a Clio Operate subject matter expert who assesses customer needs, delivers engaging live sessions, troubleshoots technical and configuration questions, and builds, maintains, and continuously improves self-paced Articulate Rise courses that scale training across the customer base.
Responsibilities
- Assess customer technical environments and workflows to identify training needs, and recommend appropriate training solutions to enhance their practice management and productivity.
- Conduct engaging and interactive training sessions for customers covering various aspects of Clio Operate.
- Serve as a subject matter expert, providing guidance and best practices on utilizing Clio Operate to optimize workflows and productivity.
- Troubleshoot technical and configuration questions that arise during training sessions, escalating complex issues to support or engineering as needed.
- Stay current on Clio Operate releases, features, and configuration options to ensure training content and delivery reflect the latest product capabilities.
- Effectively communicate complex technical concepts and functionalities in a clear and concise manner, across both live and self-paced formats.
- Design and build self-paced e-learning courses in Articulate Rise, applying instructional design principles — clear learning objectives, logical scaffolding, knowledge checks, and adult learning best practices.
- Maintain and update existing Rise courses and other training content to reflect Clio Operate feature changes and new releases, ensuring materials remain accurate and current.
- Build assessments and knowledge checks within courses to validate learner comprehension, and use LMS data (completion rates, quiz scores, engagement) to evaluate and improve training effectiveness.
- Manage training content within the Learning Management System (LMS), including publishing, versioning, and reporting on usage and completion metrics.
- Develop supporting learning assets — job aids, quick-reference guides, and storyboards — to reinforce and extend live training sessions.
- Manage instructional design projects end-to-end, from scoping and storyboarding through stakeholder review and publishing.
- Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their training and adoption journey while maintaining high standards of professionalism and customer service in all interactions.
- Continuously evaluate and recommend improvements to training content based on customer feedback and learner outcome data.
- Collaborate with product, support, and professional services teams to identify training gaps and translate them into new self-paced e-learning content.
- Share insights and customer feedback to become an advocate for customers with internal stakeholders and contribute to product enhancements and improvements.
Additional Skills & Qualifications
- Proven experience with Articulate Rise (or a comparable e-learning authoring tool such as Storyline) for building self-paced courses.
- Instructional design experience — familiarity with ADDIE or similar frameworks, adult learning principles, and storyboarding.
- Experience administering or publishing content within a Learning Management System (LMS).
- Strong technical aptitude, with the ability to troubleshoot configuration and workflow questions within Clio Operate.
- Strong live and virtual facilitation and presentation skills.
- Working knowledge of Clio Operate or comparable legal practice management / matter management software, including configuration and administration.
- Comfortable working with product documentation, release notes, and technical specifications to keep training content current.
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
- Competitive, equitable salary
- Clio offers a flexible hybrid work environment
- 25 days holiday + bank holidays
- Private Healthcare with Life Insurance & Critical Illness cover
- Pension contribution
- Professional development and growth options
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range for this role is £51,000 to £69,000 GBP. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.
Originally posted on Himalayas