客户运营经理（TT0523）
Client Operations Manager (TT0523)
类别：无
地点：
客户运营经理
远程办公 – 全职（哥伦比亚时间上午8:30至下午5:30）
关于我们我们是一家招聘公司，帮助美国企业通过与来自拉丁美洲的顶级虚拟助理和远程专业人员建立联系来实现增长。我们以提供卓越的客户服务和运营卓越而自豪。
职位概述
作为客户运营经理，您将是我们的领导层、客户和内部团队之间的关键纽带。该职位结合了客户关系管理、运营管理、高管支持职责和团队监督。您将确保日常运营顺畅，管理客户沟通，监督付款周期，跟踪绩效指标，并为招聘、营销和运营团队提供领导力。
主要职责
· 通过电子邮件和电话专业地管理客户沟通，跟进潜在客户并及时解决问题
- 监督付款计算，审查账单周期，并准确及时地回应客户问题
- 为首席执行官和管理层提供日程管理、会议协调和行政任务支持
- 组织并跟踪KPI、SOP和关键绩效指标以实现持续改进
- 协助准备报告、演示文稿和数据驱动的决策
- 监督并协调招聘、营销和运营团队以确保一致性和效率
- 保密且专业地处理敏感信息
- 监督运营流程以保持效率和客户满意度
要求
- 至少5年客户导向的运营、客户管理或高管支持相关经验
- 有支持高级管理人员和管理或监督团队的证明经验
- 强大的数字能力，熟悉付款、账单和KPI数据分析
- 优秀的组织能力，能够主动管理多项优先任务
- 使用过营销和CRM工具，如Slack、HubSpot、Zoho CRM或类似工具
- 英语流利（C1级别或以上），书面和口语表达优秀
- 高度的专业性和保密性
福利
- 100%远程办公。
- 每周40小时工作制。
- 连续在我们公司工作满一年后享有带薪假期！
- 年度薪资调整（我们会保持具有竞争力的薪资水平）。
- 与国际客户合作的经验。
- 提升英语技能。
- 发展机会
查看英文原文
Category: Ninguno
Location:
Client Operations Manager
Remote – Full Time (8:30 am to 5:30 pm Colombia Time)
About UsWe are a recruitment company helping U.S.-based businesses grow by connecting them with top-tier virtual assistants and remote professionals from Latin America. We pride ourselves on delivering exceptional client service and operational excellence.
Role Overview
As Client Operations Manager, you will be the crucial link between our leadership, clients, and internal teams. This role combines client relationship management, operational oversight, executive support duties, and team supervision. You will ensure smooth daily operations, manage client communications, oversee payment cycles, track performance metrics, and provide leadership to recruitment, marketing, and operations teams.
Key Responsibilities
· Manage client communications professionally via email and phone, following up on leads and resolving issues promptly
- Oversee payment calculations, review billing cycles, and respond to client questions with accuracy and timeliness
- Support the CEO and leadership team with calendar management, meeting coordination, and administrative tasks
- Organize and track KPIs, SOPs, and key performance metrics for continuous improvement
- Assist in preparing reports, presentations, and data-driven decision making
- Supervise and coordinate recruitment, marketing, and operations teams to ensure alignment and efficiency
- Handle sensitive information confidentially and professionally
- Oversee operational workflows to maintain efficiency and client satisfaction
Requirements
- Minimum 5 years experience in a client-facing operations, account management, or executive support role
- Proven experience supporting senior executives and managing or supervising teams
- Strong numerical ability and comfort with payment, billing, and KPI data analysis
- Excellent organizational skills with an ability to manage multiple priorities proactively
- Experience with marketing and CRM tools such as Slack, HubSpot, Zoho CRM, or equivalents
- Fluent English (C1 level or above), excellent written and spoken communication
- High level of professionalism and confidentiality
Benefits
- 100% remote work.
- 40 hours per week.
- Vacation benefits after 1 consecutive year with us!
- Annual rate adjustment (we want to keep a competitive salary for you).
- Experience working with international clients.
- Improvement in your English skills.
- Development plans.
- Training with tools and team support.
Details
Originally posted on Himalayas