客户经理
Account Executive
在NiCE,我们不限制自己的挑战。我们不断突破自己的极限。我们有雄心,是变革者,我们为胜利而战。我们设定最高标准并超越它们。如果你和我们一样,我们可以为你提供一个能点燃你内心激情的终极职业机会。
客户经理 – 公共安全 / 911
区域:美国西部、科罗拉多州、密苏里州、华盛顿州、犹他州、明尼苏达州
出差:约50%
这个职位是关于什么的?
该职位负责在七州区域内推动新业务、管道增长和收入,针对911紧急通讯中心和更广泛的公共安全部门。客户经理将负责整个销售周期,同时作为值得信赖的顾问合作伙伴,通过直接销售、合作伙伴协作和解决方案专业知识来定位NiCE的公共安全解决方案组合。
在这个职位上取得成功需要平衡高活跃度的区域执行与对公共安全流程的深入理解,包括911和刑事司法数字证据流程,以赢得复杂的政府项目。
主要职责
销售与区域执行
- 制定并执行战略区域计划,推动会议创建、管道增长和收入。
- 进行持续的主动外展和基于账户的接触,生成首次会议和新机会。
- 管理整个销售周期,包括发现、解决方案定位、采购导航和交易完成。
- 准确提交每周活动、管道创建和预测报告。
- 实现季度和年度管道和收入目标。
公共安全与客户参与
- 与911主管、监督人员、采购团队、IT领导和高管利益相关者建立牢固关系。
- 采访并接触公共安全部门内的多个用户群体,了解操作流程和挑战。
- 维护并发展现有客户关系,最大化长期收入并产生推荐机会。
- 以使命驱动的心态运作,专注于改善911中心的员工福祉和运营表现。
解决方案与技术协作
- 作为解决方案专家,展示NiCE的功能,并阐述与竞争对手的差异化价值。
- 与售前/解决方案工程团队合作进行需求评估和解决方案对齐。
- 支持技术响应RFP、RFI和招标文件。
查看英文原文
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, What's the role all about?
We're looking for an experienced Enterprise Account Executive to join our expanding Nordics Sales team and help us revolutionize the industry. In this role, you'll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.
How will you make an impact?
- Acquiring new enterprise companies from all industries within the Nordic region
- Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
- Developing, maintaining and reviewing territory plans that outline how you will meet business goals
- Running full sales cycles from account planning & targeted prospecting through discovery/qualification, contract negotiation & close
- Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
- Coordinating responses to RFPs/RFIs
- Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
- Representing Cognigy at trade fairs or events that are customary in the industry
- Preparing, presenting and conducting demos, presentations and customer meetings
- Using CRM effectively and consistently to track sales cycles/engagement
Have you got what it takes?
- You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment
- You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase
- You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)
- Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment
- What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!
- You can balance driving a sales cycle independently while leveraging internal resources
- You are comfortable leveraging a partner channel to support the sales process
- Fluent in Swedish and English
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About Cognigy
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID: 9831
Reporting into: VP, Sales
Job type: Individual contributor.
#LI-Remote
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.