Desktop Technical Support
职位描述角色和责任：85% 基本技术标准提供分布式计算机环境的最终用户接触点复杂的技术支持，规划和协调，包括桌面，软件和硬件安装，支持和分配以及远程访问技术。执行分析，诊断，安装和解决复杂的桌面电脑，操作系统，应用程序软件和 Hardware 技术及相关问题。执行分析،诊断，安装和解决远程访问科技和相关问题的任务。执行分析，诊断，协调和规划包括安装，移动，添加，更改和维修的水平网络电缆管理流程。为桌面服务团队提供复杂技术输入，并在选择和利用适当工具和技术来及时提供服务方面承担支持作用。独立地工作，几乎没有直接监督对分析，设计和实施桌面解决方案以满足业务单位要求。作为用户组和其他 IT 合作伙伴的技术联系人，用于系统支持和实现。提供用户，供应商，IT 合作伙伴和顾问之间的技术问题和产品评估的有效界面。负责与他们支持的业务部门合作以了解支持问题的业务影响。负责分析，设计和实施桌面解决方案来满足业务单位要求。负责分析和设计以及执行桌面技术生命周期管理过程，包括技术采购，更新和处置。负责项目分析，设计，协调和规划所有机电台相关项目的技术组成部分。协调安排和技术工作命令指示，在桌面计算环境中进行安装，移动，添加和变化。在解决问题方面表现出创造力和主动性。10%复杂的技术文档/行政任务。硬件/软件补充或变更的技术文献。库存补充和库存数据库的变化更新。麻烦票及服务请求的更新和关闭。按时输入工时间用于发票和管理。5%培训要求。保持最新广告。
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Job Description Roles & Responsibilities:
85%
Essential Technical Criteria
Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
Responsible for partnering with the business units they support to understand the business impact of support issues.
Responsible for the analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
Responsible for project analysis, design, coordination and planning for all technical components of desktop related projects.
Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
Demonstrates creativity and initiative in problem solving.
10% Complex Technical Documentation/Administrative Tasks
Technical documentation of hardware/software additions or changes.
Updates of inventory additions and changes to the inventory database.
Updates and closures of trouble tickets and service requests.
Timely labor hour input for billing and management.
5% Training requirements.
Keeps up-to-date advanced technical skills and knowledge of vendor offerings.
All other duties as assigned.
Note: Percentages may vary depending on job responsibilities.
Essential Performance Criteria
Communications
Frequency, Timeliness, and Clarity- responsive, thorough and appropriate in number and duration given the assignment, project or clients needs. Direct and to the point, avoiding wordiness.
Scope contains all relevant information and viewpoints, well thought-out and presented in a format that is easy to understand.
Judgment - Willingness to do whats right even in the face of aversion, question, or differing opinions. Know when to keep comments to yourself.
Relationships
Attitude confident, friendly, helpful, sincere and positive.
Professionalism courteous and tactful in all interactions, utilizing common sense, integrity and good judgment.
Respect listening skills are appropriately used. Praise and reward others successes and accomplishments.
Courage confront difficult situations promptly that affect our cast, leadership or customers, and do so in a positive, non-threatening way.
Risk Taking and Decision Making
Responsibility - appropriately research issues and make timely decisions. Take ownership even if a wrong decision is made. Thrive on risk, but minimize to an adequate level. Dont become paralyzed by analysis. Be fiscally responsible.
Innovation - think strategically and beyond the bounds of what is already being done.
Productivity
Time Management manage time appropriately to meet deadlines and commitments.
Organization keep work area neat and free from clutter. Be efficient in your work files and organize so you, and others, can easily locate items.
Output produce work assignments safely, quickly and efficiently, and with a high degree of accuracy; all requiring limited supervision.
Flexibility anticipate changes in work assignments, allowing for unknown factors or influences. Manage stress appropriately.
Initiative seek out learning opportunities; continuously increasing technical and professional skills.
Qualifications
IT active components maintenance experience.
Originally posted on Himalayas