应用支持工程师 - PA26WIPTECOFFQ1061
Application Support Engineer - PA26WIPTECOFFQ1061
作为一家按营收排名领先的金融服务和医疗技术公司，SS&C 总部位于康涅狄格州温莎，业务遍及35个国家，拥有27,000多名员工。全球数以万计的金融服务和医疗保健组织，从世界最大的公司到中小型企业，都依赖 SS&C 的专业知识、规模和技术。
职位描述
了解我们：
SS&C GIDS 提供信息处理和计算机软件服务与产品。公司的运营部门包括金融市场、客户管理、专业服务和输出解决方案。SS&C GIDS 服务于另类投资、资产与财富管理、银行与贷款、保险和房地产行业。
你将负责：
- 生产环境的事件响应
- 监控应用程序和基础设施性能，确保稳定性和可用性
- 快速响应并解决生产事件，必要时进行根本原因分析
- 按照变更管理流程在生产和非生产环境中执行部署和配置更改
- 与开发、运维和业务团队有效沟通，提供更新并协调解决方案
- 准确记录事件、修复和操作流程，同时识别流程改进的机会
你将带来的：
- IT 学位或同等经验
- 4年以上应用支持相关工作经验
- 熟悉 DevOps 实践和方法
- 了解 SDLC 原则和方法论
- 有使用 ITIL 流程的经验
- 了解在 AWS 和虚拟环境上托管生产环境
- 精通持续集成/持续交付构建流水线
- 有使用基础设施即代码的经验
- 对自动化手动流程充满热情
除非 SS&C Technologies, Inc. 或其任何关联公司明确要求或主动联系，否则公司不接受猎头、招聘机构或付费招聘服务提供的未经请求的简历。
SS&C Technologies 是平等待遇雇主，不会基于种族、肤色、宗教信仰、性别、年龄、婚姻状况、性取向、国籍、残疾、退伍军人身份或其他受保护的分类而对求职者或员工存在歧视。
查看英文原文
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
What You Will Get to Do:
- Incident response for production hosted environments
- Monitor application and infrastructure performance to ensure stability and availability.
- Respond to and resolve production incidents quickly, performing root cause analysis where necessary.
- Execute deployments and configuration changes in production and non-production environments following change management processes.
- Communicate effectively with development, operations, and business teams to provide updates and coordinate resolutions.
- Maintain accurate documentation of incidents, fixes, and operational procedures while identifying opportunities for process improvement.
What You Will Bring:
- IT degree, or equivalent experience
- 4+ years’ experience working in an Application Support role
- Solid understanding of DevOps practices and methods
- Working knowledge of SDLC principles and methodologies
- Experience working with ITIL based processes
- Understanding of hosting production environments on AWS and Virtual Environments
- Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines
- Experience working with infrastructure as code
- A passion for automating manual processes
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Originally posted on Himalayas