业务系统分析师 - 零售
Business Systems Analyst - Retail
概述
业务系统分析师将协助支持、开发和管理零售银行部门使用或管理的系统。该职位还将参与与零售相关的项目工作或管理，流程和培训的开发，以及支持零售银行部门和其他日常银行业务的相关活动。
**根据所需的额外职责和资格，该职位可能被聘为初级、中级或高级。**
职责
- 执行零售系统的常规行政职能及相关职责，协调改进，必要时修订流程，并向一线员工提供培训和沟通。
- 与他人密切合作，了解并支持零售银行的日常运营。通过记录和映射工作流程和流程来协助项目。领导、编写或执行零售相关的测试计划。同时编写流程并识别效率提升的机会。
- 与供应商、IT和其他同事在软件设计和开发过程中紧密合作，包括识别和记录业务需求、测试、跟踪缺陷、报告、变更控制和其他任务，视需要而定。
- 根据需要直接审查、研究并回应零售平台支持；适当升级和报告问题；从发现问题中推荐对系统或流程的更改。
- 与相关方合作，创建、开发或更新与零售系统和运营相关的流程、指南、培训材料或其他资源。
- 根据既定框架或政策授予并维护用户对系统的适当访问权限；获得批准并记录例外情况；进行持续的用户访问审查并在需要时提供报告。
- 执行分配的其他职责和特殊项目。
中级额外职责：
- 研究现有的零售相关信息系统，评估其有效性并提出新解决方案。
- 领导并协调他人的工作，以开发、测试、增强和实施项目。
高级额外职责：
- 领导零售系统的测试计划，确保所有项目审计要求得到满足。
- 识别、收集、分析并记录业务应用和信息技术项目的业务需求；将工作流程转化为业务和技术需求。
查看英文原文
Overview
The Business Systems Analyst will assist in the support, development, and administration of systems used or managed by the Retail Banking division. This position will also be involved in working on or managing retail related projects, development of procedures and training, and related activities to support the Retail Banking division and other day-to-day bank functions.
**This position may be filled as a Level I, II, or III based on additional responsibilities and qualifications required.**
Responsibilities
- Perform routine administrative functions and associated responsibilities for retail systems, coordinate enhancements, revise procedures, as necessary, and provide training and communication to the frontline.
- Work closely with others to understand and support the daily operations of the Retail Bank. Document and map workflows and processes to aid in projects. Lead, write, or perform testing initiatives for Retail. Along with writing procedures and identify opportunities for efficiency improvements.
- Work closely with vendors, IT and other associates in the software design and development process, including identifying and documenting business requirements, testing, tracking defects, reporting, changing control, and other tasks, as necessary.
- Provide direct review, research, and response to retail platform support, as necessary; escalate and report issues as appropriate; recommend changes to systems or procedures from identify issues.
- Create, develop or update procedures, guidelines, training materials, or other resources, related retail systems and operations in conjunction with stakeholders.
- Grant and maintain appropriate end-user access to systems according to established framework or policies; obtain approval and document exceptions; conduct ongoing user access reviews and provide reporting when needed.
- Perform additional duties and special projects as assigned.
Level II Additional Responsibilities:
- Studies existing information processing retail related systems to evaluate effectiveness and propose new solutions.
- Leads and coordinates work of others to develop, test, enhance, and implement projects.
Level III Additional Responsibilities:
- Lead testing initiatives for Retail systems to ensure all project audit requirements are being met.
- Identifies, gathers, analyzes and documents business requirements for business application and information technology projects; translates work processes into business and functional requirements; writes business and functional specifications; develops departmental forms and templates; identifies and provides business rules, quality standards, policies and procedures.
- Function as a liaison between IT and users and have both business and technical expertise.
- Determines cause of application and system problems; develops, recommends and implements solutions.
- Assists with the training of other departmental business systems analyst staff; supports professional and technical capabilities of team members; guides business systems analyst staff in analyzing, testing, and implementing information technology projects.
- Leads interactions with vendors on accountability and project initiatives.
- Identify and resolve gaps in the project lifecycle.
- Independently leads system conversions/upgrades and projects from beginning to end.
- Managing and executing all aspects of business User Acceptance Testing (UAT).
- Familiarity with integrating retail systems with other business tools and databases.
Qualifications
- Two-year college degree in business or finance, with 3 years of retail banking or banking systems experience.-OR-
- 6 years of retail banking or banking systems experience.
- Ability to work flexible hours including evenings and weekends
- Advanced knowledge of retail banking and teller functions and workflows (deposit account opening/maintenance, loans, transaction processing).
- Advanced knowledge of retail products and services offered to customers.
- General knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
- Excellent oral, written, and visual communication skills.
- Knowledge and application of basic math and accounting concepts.
- Strong analytical, organizational, and critical thinking skills.
- Ability to document business processes.
- Ability to perform routine check and balance reconciliation and thorough data validation.
- Detail oriented but flexible to manage concurrent tasks/projects and fluctuating requirements.
- Excellent organizational and prioritization skills to meet tight deadlines.
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Trustmark platform systems experience preferred.
- Knowledge of change management processes and workflow analysis preferred
Level II Additional Qualifications Required:
- Two-year degree and 5 years of retail banking or banking systems experience.-OR-
- 7 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems.
- Advanced knowledge of retail banking and branch operations functions and workflows.
- Excellent oral, written, and visual communication skills.
Level III Additional Qualifications Required:
- Two-year degree and 7 years of retail banking or banking systems experience.-OR-
- 10 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems.
- Expert knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
- Expert level experience in automating processes
- Ability to manage all aspects of the User Acceptance Testing (UAT)
- Experienced at independently leading systems conversions/upgrades from beginning to end
Physical Requirements/Working Conditions: Must be able to sit for extended periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Originally posted on Himalayas