ServiceNow开发工程师
ServiceNow Developer
服务现在开发者将领导服务现在平台的设计、开发和优化，交付可扩展、安全且符合合规要求的解决方案，以支持企业IT和业务运营。该职位结合了高级的动手开发与技术领导职责，确保平台稳定性、数据完整性和与组织目标、监管要求及行业最佳实践的一致性。高级服务现在开发者作为专业领域专家，提供架构指导，辅导团队成员，并监督内部员工和外部服务现在咨询合作伙伴的工作成果。
职责
- 在核心模块（包括ITSM、CMDB、资产管理、ITOM、发现和员工中心）中领导服务现在平台的开发、配置和支持
- 设计并实现可扩展的解决方案，包括自定义应用、工作流、集成和使用JavaScript和Glide API的高级脚本
- 通过主动监控、优化和问题解决来确保平台性能、可用性和可扩展性
- 通过执行数据治理标准、对账流程和合规控制来维护CMDB和资产管理的数据质量
- 与业务利益相关者和IT管理层合作，收集需求、定义技术方案并交付符合业务目标的成果
- 对内部开发人员和外部服务现在咨询合作伙伴（人员补充资源）提供技术监督和代码审查，以确保遵循开发和安全标准
- 建立并执行与SDLC标准一致的服务现在开发、测试、部署和变更管理的最佳实践
- 领导平台升级、补丁和发布管理活动，以保持系统的最新性、安全性和功能完整性
- 使用REST/SOAP API、集成中心和第三方系统开发和维护集成
- 分析系统性能、使用指标和趋势，以支持报告、持续改进和审计准备
- 通过提供技术指导、知识转移和发展支持来辅导初级开发人员和管理员
- 通过维护文档、验证控制并确保遵守监管要求来支持审计、风险和合规活动
- 要求员工完成所有其他指定的任务
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Overview
The ServiceNow Developer will help lead the design, development, and optimization of the ServiceNow platform, delivering scalable, secure, and compliant solutions that support enterprise IT and business operations. This role combines advanced hands-on development with technical leadership responsibilities, ensuring platform stability, data integrity, and alignment with organizational priorities, regulatory requirements, and industry best practices. The Senior ServiceNow Developer serves as a subject matter expert, providing architectural guidance, mentoring team members, and overseeing work delivered by internal staff and external ServiceNow consulting partners.
Responsibilities
- Lead development, configuration, and support of the ServiceNow platform across core modules, including ITSM, CMDB, Asset Management, ITOM, Discovery, and Employee Center
- Design and implement scalable solutions, including custom applications, workflows, integrations, and advanced scripting using JavaScript and Glide APIs
- Ensure platform performance, availability, and scalability through proactive monitoring, optimization, and issue resolution
- Maintain CMDB and Asset Management data quality by enforcing data governance standards, reconciliation processes, and compliance controls
- Collaborate with business stakeholders and IT leadership to gather requirements, define technical solutions, and deliver business-aligned outcomes
- Provide technical oversight and code review for internal developers and external ServiceNow consulting partners (staff augmentation resources) to ensure adherence to development and security standards
- Establish and enforce best practices for ServiceNow development, testing, deployment, and change management in alignment with SDLC standards
- Lead platform upgrades, patching, and release management activities to maintain system currency, security, and functionality
- Develop and maintain integrations using REST/SOAP APIs, Integration Hub, and third-party systems
- Analyze system performance, usage metrics, and trends to support reporting, continuous improvement, and audit readiness
- Mentor junior developers and administrators by providing technical guidance, knowledge transfer, and development support
- Support audit, risk, and compliance activities by maintaining documentation, validating controls, and ensuring adherence to regulatory requirements
- Associates are expected to perform all additional duties as assigned.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
- 5 years progressive experience in ServiceNow development and administration.
- Strong experience configuring and supporting core ServiceNow modules (e.g., ITSM, CMDB, ITOM, Asset Management)
- Advanced proficiency in JavaScript, Glide APIs, and ServiceNow scripting frameworks
- Experience designing and implementing integrations using REST/SOAP APIs and Integration Hub
- Demonstrated ability to lead technical initiatives and provide oversight to internal and external development resources
- ServiceNow Certified System Administrator (CSA) preferred
- ServiceNow Certified Application Developer (CAD) preferred
- ServiceNow Certified Implementation Specialist (CIS) in ITSM, CMDB, or related modules preferred
- Experience working in regulated environments (e.g., financial services, SOX-regulated organizations) preferred
- Background in infrastructure, cybersecurity, or enterprise IT operations preferred
Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.
Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.
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Originally posted on Himalayas