双语客服代表
Bilingual Contact Center Agent
在Epiq，你的工作将对复杂的全球法律结果产生影响。你将加入一个以价值观为导向的团队，诚信指导决策，不懈的服务设定标准，我们共同迎接重大挑战。我们通过全公司范围的学习和轮岗机会投资于你的成长。我们尊重你作为一个人，也尊重工作之外的生活，提供被外部认可的灵活性。借助现代平台和人工智能，你将从事职业生涯中最有意义的工作，并看到你的影响扩大。
职位描述：
职位概要
双语客服代表以多种语言提供客户服务和支持，确保高质量的客户互动和满意度。此职位包括处理客户咨询、解决问题和保持专业礼仪。
核心职责
- 以多种语言提供客户服务和支持。
- 处理客户咨询并确保客户满意。
- 解决客户问题并提供准确信息。
- 保持专业礼仪和有效沟通。
- 与团队成员协作以确保高效运营。
资格与要求
教育：
· 需要高中文凭或同等学历；本科优先。
经验：
· 至少2年客户服务或相关领域经验。
技能：
- 沟通能力
- 客服中心服务
- 客户咨询
- 客户满意度
- 客户服务
- 注重细节
- 有效倾听
- 多语言沟通
- 专业礼仪
- 书面沟通
证书：
- 必须：无
- 优先：电信管理专业人士（TMP）
身体要求：
· 能在办公环境中工作，能够完成可能需要坐着、站着和使用办公设备的任务。
你的具体薪资将根据以下因素确定：
- 该职位所在地区的市场薪资水平
- 你的能力与职位要求的匹配程度
- 筛选和面试期间的表现
- 与所考虑地区更广泛团队的薪资一致性
更多福利详情将在与人才招聘团队的初次筛选电话中提供。
点击此处了解Epiq的福利。
Epiq领导力指南
促进关系与协作
通过开放沟通、共同目标和强大合作伙伴关系建立信任和一致，推动集体成功。
- 建立基于信任的合作伙伴关系
- 培养长期关系
查看英文原文
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Summary
The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.
Essential Job Responsibilities
- Provide customer service and support in multiple languages.
- Handle customer inquiries and ensure customer satisfaction.
- Resolve customer issues and provide accurate information.
- Maintain professional etiquette and effective communication.
- Collaborate with team members to ensure efficient operations.
Qualifications & Requirements
Education:
· High school diploma or equivalent required; bachelor's degree preferred.
Experience:
· Minimum of 2 years in customer service or a related field.
Skills:
- Communication
- Contact Center Services
- Customer Inquiries
- Customer Satisfaction
- Customer Service
- Detail-Oriented
- Listening Effectively
- Multilingual Communications
- Professional Etiquette
- Written Communication
Certifications:
- Required: None
- Preferred: Telecommunications Management Professional (TMP)
Physical Requirements:
· Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Your specific salary will be determined based on several factors:
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
- Build trust-based partnerships
- Nurture long-term relationships
- Remove collaboration barriers
- Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
- Use storytelling to build buy-in
- Align communication with organizational goals
- Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
- Use data to identify improvement opportunities
- Make informed decisions
- Align team goals with boarder strategy
- Empower teams to manage their own goals
- Translate vision into clear priorities
- Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
- Improve workflows for team efficiency
- Use clear documentation and expectations
- Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Originally posted on Himalayas