技术客户经理负责人
TAM Lead
ScaleOps 正在重新定义自主云和 AI 基础设施。我们致力于让 DevOps 和平台工程师摆脱手动资源管理，从而专注于创新，而非调整资源。结果：性能最大化，云成本降低高达 80%。
作为自主云和 AI 基础设施资源管理领域的领军者，我们已获得 Adobe、Wiz、Epic Games、Northwestern Mutual、Coinbase、DocuSign 和财富 100 强公司的信任，自主管理其最关键的核心生产环境。
ScaleOps 获得了 Insight Partners、Lightspeed Venture Partners 等领先风险投资机构超过 2.1 亿美元的融资支持，是巨大且不断增长的市场中的领先玩家。我们正在打造一个自主基础设施管理平台，将推动未来十年的企业计算。
你将负责：
- 领导和指导 TAM 团队，促进成长、技能提升和高绩效。
- 推动战略客户合作，确保我们最大和最复杂客户的成功。
- 与销售、产品和工程团队紧密合作，确保技术解决方案与业务目标一致。
- 与客户组织中的关键利益相关者建立并发展基于价值的关系。
- 制定客户上手、赋能和采用策略，确保从 ScaleOps 平台中获得最大投资回报率。
- 通过收集客户反馈、需求和用例来影响产品策略。
- 在行业活动、聚会和会议上代表 ScaleOps，阐述我们平台的价值。
- 在 TAM 组织中推广最佳实践和标准化，提高交付效率和客户满意度。
你将具备：
- 2 年以上领导和扩展 Technical Account Manager 或技术人员团队的经验，推动高绩效和客户影响。
- 3 年以上使用云原生技术（包括容器化和 Kubernetes）的实际经验 – 必须。
- 至少 3 年在高级客户接触岗位的经验，如技术预销售、解决方案工程或 TAM – 必须。
- 能够清晰阐述并销售复杂平台和技术的优势。
- 战略思维和以客户为中心的心态，能够影响客户和内部团队。
查看英文原文
ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.
As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.
Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.
What You'll Be Doing:
- Lead and mentor a team of TAMs, fostering growth, skill development, and high performance.
- Drive strategic customer engagements, ensuring the success of our largest and most complex accounts.
- Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives.
- Own and develop value-based relationships with key stakeholders across customer organizations.
- Shape customer onboarding, enablement, and adoption strategies, ensuring maximum ROI from the ScaleOps platform.
- Influence product strategy by capturing customer feedback, requirements, and use cases.
- Represent ScaleOps at industry events, meetups, and conferences, articulating the value of our platform.
- Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction.
What You'll Bring:
- 2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact.
- 3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes – Must.
- Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM – Must.
- Demonstrated ability to articulate and sell the benefits of complex platforms and technologies.
- Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams.
Originally posted on Himalayas