Pharmacy Technician - Refill Calls
医疗，牙科，视觉，401 (k) 与公司匹配，付费假期，付费休息，付费父母假期等。关于角色：作为一名患者参与专家，你将帮助病人管理他们的药物。你会回答电话，进行充电电话，并引导病人的补充过程中。你将与药剂师，提供商和护理团队密切合作以确保患者获得所需的支持。你会做什么：• 应对接入和/或出发患者及药店的电话 • 请病人安排并完成补充药物 • 帮助处理处方，解决要求问题 • 检查处方状况和更新病人的记录 • 与药剂师和供应商合作澄清订单 • 为患者和合作伙伴提供友好，有助的支持 • 使用系统来跟踪工作和保持信息最新 • 我们正在寻找的其他职责和/或责任可能适用于：• 药房技术人员经验 （13年优先）• 高中文凭或学历 · 药房技工国家注册 （必要时）• 国家认证 (CPhT/PTCB) 要求 • 熟悉处方处理或裁决索赔 （最好）•强大的沟通和电话技能 • 每天与患者和护理团队进行舒适的对话 • 有组织，细节导向和可靠 •能够快速学习新系统 最低远程角色期望：• 远程角色 （必须具有可靠的高速互联网和安静的工作空间）• 需要两个监视器 （由公司提供）• 月至周五时间表，可能从早上7:45点 EST 开始 •偶尔加班可能是必要的 加州居民雇佣或申请工作在盾牌有某些隐私权。请参阅我们的：加州劳动力隐私通知和隐私政策。通过提供你的移动电话号码，你同意收到与工作机会，面试安排和招聘更新相关的 Shilds Health Solutions 的短信。信息和数据率可能适用。随时可以选择退出，回答'STOP'.同意不是就业条件。需要强的计算机技能，包括熟练使用 Microsoft Office 工具 （Outlook,Teams,Word,Excel 和 PowerPoint）来进行通信，文档和数据管理，如 w
查看英文原文
Patient Engagement Specialist
Location: Remote
Pay Range: $19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law
Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more.
About the Role:
As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You’ll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.
What You’ll Do:
• Answer inbound and/or outbound patient and pharmacy calls
• Call patients to schedule and complete medication refills
• Help process prescriptions and resolve claim issues
• Check prescription status and update patient records
• Work with pharmacists and providers to clarify orders
• Provide friendly, helpful support to patients and partners
• Use systems to track work and keep information up to date
• Other duties and/or responsibilities may apply
What We’re Looking For:
• Pharmacy Technician experience (1–3 years preferred)
• High school diploma or GED
- Pharmacy Technician state registration (required where applicable)
- • National certification (CPhT/PTCB) required
- • Knowledge of prescription processing or claims adjudication (preferred)
- • Strong communication and phone skills
- • Comfortable speaking with patients and care teams daily
- • Organized, detail-oriented, and dependable
• Able to learn new systems quickly
Minimum Remote Role Expectations:
• Remote role (must have reliable high-speed internet and a quiet workspace)
• Two monitors required (provided by company)
• Monday–Friday schedule, may start as early as 7:45 AM EST
• Occasional overtime may be needed
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email .
Originally posted on Himalayas