Customer Success / Account Executive (100% remote)
我们正在寻找一个帮助客户通过电子邮件，聊天和社交网络的个人。理想候选人将是爱技术并帮助人们实现目标的人。工作完全远程。包括管理合作伙伴在内的团队位于阿根廷，而公司注册在美国。作为时间跟踪和生产力软件领域领先的 SaaS 平台之一，我们为全球数千名商业客户服务。由于是一家产品领导的公司，你的角色是关键，因为它是客户体验的一部分。我们正在寻找那些分享我们的语言和激情的科技/营销/兴奋人士。·帮助客户询问。· 写支持文章和教程。·提供1:1的在线演示，客户培训和网络研讨会。· 检测销售机会。· 与开发团队合作解决问题。·通过向客户介绍产品团队合作。·参与项目以提高客户满意度。要求资格。英语水平：双语。·葡萄牙语水平：口头，可以管理适当的对话。· 高组织性。· 学习技术，营销或设计。· 1年支持或相关工作经验关于追踪时间。我们是拉丁美洲的领先的 SaaS 平台，从自由职业者到世界级品牌等全球数千家企业帮助优化生产力和简化工作流程。福利 ·远程 · 全日制 ·美元支付 ·可用的合作空间 · 在美国合同下租用 ·笔记本电脑和办公室补贴 · 餐饮 /课程 / 体育馆 · 健康的工作环境 原始于喜马拉雅山上发布
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We are looking for a person to help our customers with their inquiries via email, chat and social networks. The ideal candidate would be someone that loves technology and helping people achieving their goals.
The job is fully remote. The team, including the managing partners, is located in Argentina, while the company is incorporated in the USA. As one of the leading SaaS platforms in time tracking and productivity software, we serve thousands of business clients all over the globe.
Since were a product-led company, your role is key because its part of the customer experience. We are looking for tech / marketing / ux enthusiasts that share our language and our passion.
Responsibilities
- Help customers with their inquiries.
- Write support articles and tutorials.
- Provide 1:1 online demos, client training and webinars.
- Detect sales opportunities.
- Collaborate with the dev team to troubleshoot issues.
- Collaborate with the product team by presenting customer insights.
- Participate on projects to improve customer satisfaction.
Qualifications
Required
- English level: Bilingual.
- Portuguese level: Oral, can manage a proper conversation.
- Highly organized.
- Studying tech, marketing or design.
- 1 year of experience on support or related job
About TrackingTime
We are the leading SaaS platform in time tracking and productivity software in Latin America, helping thousands of businesses around the world - from Freelancers to world-class brands- to optimize their productivity and streamline their workflows.
Benefits
- Remote
- Full-time
- USD payment
- Co-working space available
- Hired under US contract
- Laptop and office perks
- Meals / Courses / Gym
- Healthy work environment
Originally posted on Himalayas