Educational Support Specialist (Academic Success Coordinator)
工作是完全远程的！需要明确和优秀的英语沟通技能。申请这个职位需要记录自访，只需你愿意完成自访时才会申请。责任 · 教育支持专家通过协调教师教育成功，跟踪学生进步，并提供高质量的客户服务等对导师教育的重要组成部分 ·积极支持导师教育区域运营 ·为学生及其家庭提供卓越的学术服务 · 在虚拟操作环境中无地运作 ·维护导师教育运营标准包括人员，财务和学术标准 · 确保为学生和学校区合作伙伴提供方案和倡议 · 满足运营卓越标准 · 提供虚拟行政支持，包括接电话，管理日常业务数据以及与学生和教师建立/管理日程表 · 有效地管理班级会议并达到公司效率和使用目标 · 管理虚拟辅导课程 · 监测所有学生的学术进展 · 帮助确保无执行计划和倡议 • 按照公司和法规要求管理自己的时间 ·与合作伙伴项目主管进行会议，审查进展情况，调整学术计划和更新招生；• 其他责任：根据业务要求；• 与学生及其家人建立关系；• 专注于满足内部和外部客户的期望和需求；• 促进学生和父母之间的开放沟通环境以确保积极有效的冲突解决。· 能够优先考虑和关注每个月可变的关键目标 · 在虚拟环境中有效沟通 · 熟练使用所有通信媒体，包括人体，电话和视频 · 与客户或团队成员建立虚拟关系中的参与与信任 · 与他人良好合作 · 学习灵活性 · 根据需要通过改变行为来适应工作环境的变化 · 能获得新的滑雪活动
查看英文原文
This job is fully Remote! Clear and excellent English communication skills required. A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview.
Responsibilities
- The Educational Support Specialist is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service
- Actively support Tutor Me Education Regional Operations
- Provide outstanding academic services to students and their families
- Operate seamlessly in a virtual operating environment
- Maintain Tutor Me Education operating standards including people, financial, and academic standards
- Ensure delivery of programs and initiatives for our students and school district partners
- Meet operational excellence standards
- Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
- Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
- Manage virtual tutoring sessions
- Monitor all students’ academic progress
- Help ensure flawless execution of programs and initiatives
- Manage your own time in compliance with company and regulatory requirements
- Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
- Other responsibilities – as required by the business
- Relish building relationships with students and their families
- Dedicated to meeting the expectations and requirements of internal and external customers
- Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution
Requirements
Qualifications
- Time management, planning, and prioritization
- Ability to organize and manage multiple responsibilities successfully
- Exhibits professional and approachable demeanor
- Ability to prioritize and focus on key objectives, which may change from month to month
- Effective communications both in virtual environments
- Proficient in using all communication media including in person, phone, and video
- Ability to build engagement and trust in virtual relationships, whether with customers or with team members
- Works Well With Others
- Learning agility – able to adapt to changes in work environment by changing behaviors as required
- Able to acquire new skills as required
- Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
- Ability to manage remote teachers
- Ability to work independently
- High tolerance for ambiguity
- Bachelor’s Degree required
- 2-3 years progressive career growth
- Experience working in a virtual operations and team environment
- Bilingual in English and Spanish beneficial
- Proficient in Microsoft Office and Google applications
Benefits
Fully Remote!
PTO
Etc.
Originally posted on Himalayas