虚拟助理-居家护理/居家健康

This is a remote position.

Job Summary

The Virtual Assistant is critical for keeping the agency's administrative functions running smoothly, handling scheduling, communication, data entry, and general office tasks from a virtual environment. This role ensures that client care plans are implemented effectively, caregiver schedules are maintained, and clients receive a seamless, person-centered care experience.

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Key Responsibilities

Answer and route incoming calls, emails, and messages from clients, families, and referral sources

• Schedule and confirm caregiver visits, client appointments, and staff meetings

• Enter and maintain accurate client and staff data in the agency's EHR and scheduling systems

• Assist with preparation of billing documentation, prior authorization requests, and payer communications

• Draft and distribute internal communications, memos, meeting agendas, and follow-up correspondence

• Maintain organized digital filing systems for client records, personnel files, and agency documents

• Monitor and respond to agency voicemails, inboxes, and online inquiry forms in a timely manner

• Support the recruitment process by posting job listings, screening applicants, and scheduling interviews

• Assist with onboarding documentation and compliance tracking for new hires

• Complete special projects and administrative tasks as assigned by the Administrator or Care Coordinator

• Conduct client intake assessments and develop individualized care plans in collaboration with the clinical team

• Schedule and coordinate caregiver assignments to ensure consistent, appropriate client-caregiver matching

• Serve as the primary point of contact for clients, families, referral sources, and managed care organizations

• Monitor client satisfaction and follow up proactively after service initiation and changes

• Coordinate with the RN Director on clinical concerns, care plan updates, and supervisor visits

• Process authorizations, service orders, and prior approvals from payers and managed care organizations

• Maintain accurate and up-to-date records in the agency's EHR and scheduling systems

• Resolve scheduling conflicts, caregiver call-outs, and client service gaps promptly

• Facilitate interdisciplinary communication among caregivers, nurses, therapists, and physicians

• Track key metrics including missed visits, hospitalizations, and care plan compliance

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Requirements

Qualifications

• 1+ years of experience in home health coordination, case management, or a clinical role

• Strong organizational and multitasking skills with attention to detail

• Excellent verbal and written communication skills

• Experience with scheduling software and EHR systems

Originally posted on Himalayas