实施经理，高级（远程，IL，美国，99999）
Senior Manager, Implementations (Remote, IL, US, 99999)
继续与GXO共同成长。
在GXO，我们深知我们最大的财富是像你这样充满活力、富有创新精神的人——无论经验水平和才能如何，都让GXO成为一家优秀的企业。你的职业发展对我们很重要，因为你的热情和激情将帮助公司持续前进。
作为实施高级经理，你将领导实施团队和持续改进项目，支持客户顺利上线、运营卓越和流程优化，贯穿GXO的物流运营。你将与运营、IT、工程、项目管理办公室（PMO）、财务和客户跨职能合作，交付实施项目，推动精益改进，解决运营挑战，并在确保服务水平、质量和客户满意度的同时，打造高绩效团队。
薪酬、福利及其他。
我们渴望吸引最优秀的人才，因此提供具有竞争力的薪酬和丰厚的福利包，包括全面的健康保险（医疗、牙科和视力保险）、401(k)、人寿保险、残疾保险以及参与公司激励计划的机会。
你的一天通常会做以下事情：
- 领导实施团队并管理客户实施工作，确保交付成果符合客户SLA、公司标准和运营目标
- 与运营、IT、工程和PMO团队合作，进行跨职能流程审查，识别运营和系统差距，并开发可扩展的解决方案
- 使用GXO精益方法推动持续改进项目，包括项目管理、差距分析、资源规划、财务验证和持续绩效评估
- 作为实施问题的主要升级点，准备面向客户的演示文稿，并与内部和外部利益相关者协作，解决复杂的运营挑战
- 通过入职培训、绩效管理和人才发展，指导、辅导和培养实施团队成员
你在GXO取得成功所需的条件：
至少需要：
- 相关领域的学士学位或同等工作经验或军事经历
- 10-12年物流、运输、仓储、分销、实施或供应链运营经验
- 拥有学士学位后需8-10年相关经验；拥有硕士学位需8年；或拥有博士学位后需5年商业经验
- 有跨职能实施、持续改进或运营管理经验
查看英文原文
Continue to Grow with GXO.
At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.
As the Senior Manager, Implementation, you will lead implementation teams and continuous improvement initiatives that support successful customer onboarding, operational excellence, and process optimization across GXO's logistics operations. You will partner cross-functionally with Operations, IT, Engineering, PMO, Finance, and customers to deliver implementation projects, drive Lean improvements, resolve operational challenges, and develop high-performing teams while ensuring service levels, quality, and customer satisfaction.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.
What you'll do on a typical day:
- Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives
- Partner with Operations, IT, Engineering, and PMO teams to conduct cross-functional process reviews, identify operational and system gaps, and develop scalable solutions
- Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, resource planning, financial validation, and ongoing performance measurement
- Serve as the primary escalation point for implementation issues, prepare customer-facing presentations, and collaborate with internal and external stakeholders to resolve complex operational challenges
- Coach, mentor, and develop implementation team members through onboarding, training, performance management, and talent development
What you need to succeed at GXO:
At a minimum, you'll need:
- Bachelor's degree or equivalent related work or military experience
- 10-12 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
- 8-10 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD
- Experience leading cross-functional implementation, continuous improvement, or operational excellence projects in a customer-focused environment
- Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and resource planning
- Experience leading teams through hiring, coaching, performance management, employee development, and organizational change
- Excellent communication, presentation, conflict resolution, customer relationship management, and problem-solving skills with experience collaborating across Operations, IT, Engineering, and PMO teams
It'd be great if you also have:
- Lean Certification (Lean Six Sigma or equivalent)
- Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects
- Experience developing executive presentations, facilitating cross-functional process reviews, and driving operational improvements across multiple business functions
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Originally posted on Himalayas