Advanced Implementation Consultant
#### **关于员工基础** 我们激励人们共同取得伟大成就。我们的使命是帮助组织利用第一款 AI 原生雇员体验平台来释放灵感通讯的力量。我们行业领先和获奖的代理人工智能通信道** - 内部网络，员工应用程序和电子邮件解决方案 - 创造了让员工联系并赋予权力的吸引人的经历。总部位于德国 Chemnitz 和纽约市，设在柏林，伦敦，悉尼，东京，布拉格和明尼阿波利斯圣保罗，我们的多元 550+名员工团队支持1500+客户到超过1400万员工转型员工体验。我们自豪地成为一个以超过10亿美元的私人价值为证实的**Unicorn**公司，在我们的行业中表现出强大的增长，创新和持久影响。我们一起塑造了工作场所通信的未来。我们正在寻找高级实施顾问来利用他们的交付和技术专业知识用于客户实现 Stabbase.你以前已经担任顾问或其他类似角色多年，并了解培养客户关系的重要性。这一职位重点是确保新的和现有的 Staffbase 客户拥有采用 Stabbase 平台的卓越经验。你的工作是从客户眼中看世界，确保他们能够无地将他们的内容和通信流程集成到员工库中。**你会做什么** - 领导新的员工库的客户实施方案，包括管理项目计划和项目资源，在登录和增长阶段都进行 - 确保每个部署，变化管理和采用程序都有计划 - 明确沟通实现状态，问题，风险和努力 - 建立和维持有关我们的核心产品的深入产品知识 - 了解客户使用情况和要求，并反过来将企业的工作人员基础最佳实践应用于这些客户实施方案 - 对每个客户适用的垂直行业和功能最佳实践。对于更先进且定制化的包裹，还会有其他专家提供功能知识和培训 - 建立和监督客户初步采用，培训和开发最佳实践以在初始部署之前和期间构建坚实的基础 - 在实现过程中解决问题和对客户问题的分类 - 工作
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#### **About Staffbase**
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first **AI-native Employee Experience Platform**. Our **industry-leading and award-winning agentic AI communications channels** - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.
We are proud to be a **Unicorn** company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in other similar roles before and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customer’s eyes and ensure they can seamlessly integrate their content and communications processes into Staffbase.
**What you’ll be doing**
- Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
- Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
- Clearly communicate implementation status, issues, risks, and effort
- Build and sustain in-depth product knowledge regarding our core products
- Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
- Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
- Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
- Troubleshoot and triage customer issues during implementation
- Work with Sales to scope, estimate, and write Statements of Work for new projects
- Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture, as well as identifying future growth and expansion opportunities with existing customers
- Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
**What you need to be successful**
- Familiarity with implementing Software-as-a-Service solutions
- Several years of experience working on enterprise-scale deployments
- Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise
- Project management experience
- Self-motivated team player ready to embrace a fast-paced, high-growth environment
- 2-5 years of consulting experience
- 2-5 years of client-facing experience
- Passion for cloud technologies
- Professional fluency in Spanish is required for this role
- Nice to have: comms background
**What you'll get**
- _Competitive Compensation -_ we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
- _Flexibility -_ we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
- _Recharge -_ 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- _Support -_ we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
- _Volunteer Day -_ you’ll get one day off per year for supporting a social project
This role is open to candidates across Canada. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $77k - $91k CAD base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
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