全球关键客户经理 - 超大规模解决方案
Global Key Account Manager - Hyperscale Solutions
全球关键客户经理 – 超大规模解决方案
在北美，卓越的领导力、辛勤的工作和创新精神依然活跃
Rittal LLC 设计和制造世界领先的工业和IT基础设施解决方案，包括机柜、机架、高密度电源系统以及支持工业自动化、数据中心、边缘部署和超大规模环境的温控/热管理技术。我们的超大规模业务板块服务于增长最快的数字基础设施客户——人工智能、云计算和超大规模运营商，需要卓越的运营纪律、速度和客户亲密度。
职位概述
全球关键客户经理 – 超大规模解决方案是一个以商业为导向的职位，负责独立管理并拓展指定的全球超大规模客户关系。这是一个注重实战的客户管理职位，适合能够应对复杂组织结构、执行客户计划并发现新业务机会的销售专业人士。
主要职责
- 管理与指定全球超大规模客户的日常和战略互动，作为客户关系的主要联系人。
- 制定并执行客户计划，进行季度业务回顾，并跟踪KPI和增长目标的完成情况。
- 监控交付时间表、待处理订单和供应链更新，协调内部问题解决以满足客户需求。
- 跟踪并报告客户质量、价格和交付KPI，当发现绩效差距时协调跨职能响应。
- 与供应链、物流、产品管理、质量及工程团队内部对齐，以支持和推进正在进行的超大规模项目。
- 领导新产品引入活动和产品转换，管理时间表、利益相关者沟通和风险缓解。
- 负责订单预测流程，并将客户的需求信号转化为生产与产能规划团队的可操作输入。
- 在指定的超大规模客户中识别和发展新的联系人、项目和扩展机会，以扩大业务范围和收入。
- 准备并提供定制化的产品和解决方案演示及提案。
- 与客户团队保持定期、主动的沟通，确保高满意度并加强整体关系。
- 推动在采购、工程、运营等关键客户职能中的渗透
查看英文原文
Global Key Account Manager – Hyperscale Solutions
Proven Leadership, Hard Work and Innovation Alive and Well in North America
Rittal LLC designs and manufactures world-leading industrial and IT infrastructure solutions, including enclosures, racks, high-density power systems, and climate/thermal management technologies supporting industrial automation, data centers, edge deployments, and hyperscale environments. Our Hyperscale segment supports the fastest-growing digital infrastructure customers - AI, cloud, and mega-scale operators - requiring exceptional operational discipline, speed, and customer intimacy.
Role Overview
The Global Key Account Manager - Hyperscale is a commercially focused role responsible for independently managing and growing relationships with assigned global hyperscale customers. This is a hands-on account ownership role suited for a sales professional who can navigate complex organizations, execute against account plans, and identify new business opportunities.
Key Responsibilities
- Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships.
- Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets.
- Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations.
- Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified.
- Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs.
- Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation.
- Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams.
- Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue.
- Prepare and deliver tailored product and solution presentations and proposals.
- Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship.
- Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership.
- Share market intelligence and strategic insights with leadership to improve commercial and product decisions.
- Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns.
- Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.
Requirements
- Bachelor's degree required, engineering, business management, marketing, or a related field preferred.
- Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors.
- Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth.
- Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization.
- Solid analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication and presentation skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent).
- Global account management or cross-regional experience is a plus.
#LI_JH1 #SalesINDIf you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.
Originally posted on Himalayas