高级性能经理 - 验证
Senior Performance Manager - Verifications
我们正在打造什么？
Hard Rock Digital 是一支致力于成为全球最佳在线体育博彩、赌场和社交游戏公司的团队。我们正在打造一支充满学习热情、运营和构建新产品与技术的团队，为数百万消费者服务。我们重视每位客户的互动、体验、行为和洞察，并努力确保我们始终以真诚的方式行事。
扎根于 Hard Rock 与佛罗里达塞米诺尔部落的精神，新的 Hard Rock Digital 借助一个享誉全球的品牌，该品牌在游戏、娱乐和酒店业中处于领先地位。我们正将这种成功基础带入数字领域——你准备好加入我们了吗？
这个职位是做什么的？
作为验证团队的高级性能经理，您将负责定义、发展和优化我们的客户身份识别计划（CIP）和了解你的客户（KYC）计划，以确保监管合规性，同时实现可扩展的、以客户为中心的增长。
这个职位位于合规、产品、运营和技术的交汇点，将监管要求转化为实际的、基于风险的 KYC 框架。此职位需要对深入分析、流程映射、自动化、客户体验和运营效率有强烈的关注。
主要职责
· 战略领导力 - 推动验证职能的愿景、策略和持续改进，使其与业务目标和行业最佳实践保持一致
- 监管合规与风险管理 - 通过专家指导、政策监督和审计准备，确保 CIP/KYC 和反洗钱（AML）法规的严格遵守
- 运营卓越 - 以效率、SLA 遵循和流程优化为重点，领导我们的运营
- 技术与自动化 - 推动自动化、工具增强和供应商策略（IDV、筛查、流程工具）
- 与运营和产品团队合作，提高 KYC 的效率、质量和客户体验
- 报告与分析 - 通过报告和分析提供见解，跟踪绩效、识别风险并指导战略决策
- 解决问题并支持根本原因分析以解决运营障碍
- 跟踪新兴技术、行业最佳实践和监管趋势
我们需要什么样的人？
具备强大的分析能力，能够深入研究技术和复杂的工作流程及数据字段，以识别问题和优化方案
查看英文原文
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
As the Senior Performance Manager of the Verifications Team, you will be responsible for defining, evolving, and optimizing our Customer Identification Program (CIP) and Know Your Customer (KYC) Program to ensure regulatory compliance while enabling scalable, customer-friendly growth.
This role sits at the intersection of compliance, product, operations, and technology, translating regulatory requirements into practical, risk-based KYC frameworks. This role requires a strong focus on deep dive analysis, workflow mapping, automation, customer experience, and operational efficiency.
Key responsibilities
· Strategic Leadership - Drive the vision, strategy, and continuous improvement of the Verifications function to align with business goals and industry best practices
- Regulatory Compliance & Risk Management - Ensure robust adherence to CIP/KYC and AML regulations through expert guidance, policy oversight, and audit readiness
- Operational Excellence - Lead our operations with a focus on efficiency, SLA adherence, and process optimization
- Technology & Automation - Drive automation, tooling enhancements, and vendor strategy (IDV, screening, workflow tools)
- Partner with Operations and Product teams to improve KYC efficiency, quality, and customer experience
- Reporting & Analytics - Deliver insights through reporting and analytics to track performance, identify risks, and guide strategic decisions
- Troubleshoot issues and support root cause analysis to resolve operational blockers
- Stay abreast of emerging technologies, industry best practices and regulatory trends
Requirements
What are we looking for?
Strong analytical skills with the ability to deep dive into technical and complex workflows and data fields to identify opportunities and deliver high performing CIP/KYC programs. Understanding how Verifications impact our customers and the wider business is vital and communication sits at the heart of everything we do. A keen eye for detail, an inquisitive mindset, and the ability to solve complex problems are also essential qualities.
Must haves
· At least 2 years' experience in iGaming in a KYC or related function
- Solid understanding of multi-jurisdictional licensing regimes
- In-depth knowledge of AML, KYC, and Responsible Gambling frameworks and regulatory obligations
- Ability to deliver clear and accurate reporting (ideally Tableau or SQL experience)
- Project management experience
- Ability to taking complex queries and workflows and communicate them in a clear and simple way
- Demonstrable experience in the delivery of Operational Excellence and optimization
Nice to have
· Third party verifications vendor relationship
- Familiarity with KYC technology solutions and third-party vendors
- CAMS, CFE, or similar certification
- Experience supporting regulatory audits
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
· Competitive pay and benefits
- Great training and development opportunities
- Flexible vacation allowance
- Start-up culture backed by a secure, global brand
- Being part of a team of rockstars!
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).
Originally posted on Himalayas