高级销售工程师 - 核心客户
Senior Sales Engineer - Key Accounts
作为关键客户企业销售工程师,你将通过销售演示、产品展示和支持技术评估(POV)提供专业技术支持。销售工程师帮助客户和合作伙伴进行机会筛选和成交,并能与产品团队沟通,根据客户、竞争对手和合作伙伴的反馈来帮助优先排序功能。
你将负责:
- 与销售、产品/工程、客户成功、专业服务和高管团队合作,向客户阐述Datadog的整体价值主张、愿景和战略
- 通过推动针对财富100强及类似客户的端到端技术销售议程,制定短期和长期的技术策略——从生成销售渠道到购买决策
- 通过高级的竞争对手知识、技术能力和可信度,技术性地完成复杂的机会成交
- 在高管和技术论坛上进行演讲,主持研讨会,并将技术细节转化为对CIO、SRE/平台团队、安全/合规以及工程领导层的业务影响
- 在CRM中准确记录客户输入的相关笔记和反馈,包括成功和失败的情况
- 主动与客户以及Datadog的业务/技术团队就产品反馈和竞争环境进行沟通
你应具备:
- 对教育客户了解与其业务相关的可观测性风险充满热情,并能够与客户一起建立和执行评估计划
- 具备出色的书面和口头沟通能力。此职位需要能够理解并阐述我们产品的商业利益(价值主张)和技术优势
- 具有使用一种或多种编程语言(如Python、Go、Java等)的开发/脚本编写经验,并熟悉DevOps实践,如CI/CD和IaC工作流
- 有成功获取新客户账户的经验,并能在长期的多季度或多年周期内与潜在客户协作
- 至少3年以上销售工程或DevOps工程相关工作经验
- 能够连续坐4小时,前往客户现场
- 能够通过汽车、火车或飞机出行,占工作时间的45%左右
Datadog重视来自不同背景的人才。我们理解并非每个人在第一天都能满足上述所有条件。这没关系。如果你对技术充满热情并希望提升自己的技能,我们鼓励你申请。
查看英文原文
As a Senior Enterprise Sales Engineer, you’ll serve as a trusted technical advisor and strategic partner to both customers and Sales. You’ll lead complex technical evaluations, align solutions to business outcomes, and help shape deal strategy in high-impact opportunities.
This role goes beyond delivering demos - you’ll own the evaluation experience end-to-end, influence key stakeholders, and help drive successful outcomes across enterprise accounts.
What You’ll Do:
- Work with your AE to generate pipeline. Includes validating spokes, aligning messages to target personas, working the customer's technical organisation through your own network and meeting customers where they are: conferences, meetups or on-site
- Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions and measurable business outcomes
- Deliver engaging product demos, technical presentations, solution workshops, etc. that connect platform capabilities to customer outcomes for diverse stakeholder audiences including executives and in circumstances where the demo is the whole impression.
- Full ownership of the technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining competitive success criteria, building a project plan with clear timelines, and holding all participants accountable to the process
- Identify, develop, and leverage technical champions across multi-stakeholder environments, building a structured plan for champion cultivation and influence throughout the deal cycle
- Contribute to product direction through active participation in structured product and engineering field feedback sessions, bringing field insights and prospect input to PM and engineering teams
- Drive operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems
- Contribute to team enablement by mentoring peers, sharing best practices, and creating reusable assets that scale knowledge across the region
Who You Are:
- 7+ years of experience in Sales Engineering, Solutions Engineering, or a technical customer-facing role within an enterprise environment
- Skilled at influencing and adapting communication across technical, business, and executive audiences
- Advanced background in public cloud (AWS, Azure, GCP), Kubernetes, APM/tracing, security, developer experience, observability
- Strong communication skills, with the ability to explain technical concepts to a range of audiences
- Resilient in the face of sustained non-response. Early in a Key Account, calls go unanswered and emails go nowhere for a long time. You need to be someone who finds the grind interesting rather than demoralising, and who can keep the quality of the twentieth attempt as high as the first.
- Actively coachable. The strongest people we hire ask for a dry run, take the feedback, and change what they do - visibly, in the next attempt.
- A consultative, outcome - oriented approach to problem-solving and customer engagement
- Comfortable operating where attempts are scarce. You will work a small portfolio of very large accounts where a mishandled first meeting can close a door for a year - the discipline is preparation and judgement about where to spend a chance
- Experience mentoring peers or contributing to team enablement initiatives
- Demonstrated capability of utilizing AI tooling and scaling it
- Growth mindset of embracing change and being curious
- Willingness to travel as needed to support customer engagements, multi-day onsites, and industry conferences in person
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$149,000—$198,000 USD
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.