高级专业服务顾问
Senior Professional Services Consultant
CaptivateIQ 正在改变企业规划、管理及优化销售表现的方式。我们最初通过革新激励薪酬管理而崭露头角，现在正在扩展平台以解决更广泛的销售规划挑战。我们获得了 Forrester 和 G2 等行业分析师的认可，并获得 Sequoia、ICONIQ、Accel 和 Sapphire Ventures 等顶级投资机构的支持，为 Netflix、Figma 和 Stripe 等高增长公司提供灵活性和洞察力，以推动营收表现。
加入一个才华横溢、快速成长的团队，致力于解决销售绩效管理中最复杂且影响深远的问题。
CaptivateIQ 参与 E-Verify 项目，这是一个基于网络的系统，允许注册雇主确认其员工是否有资格在美国工作
职位简介
CaptivateIQ 的专业服务团队在交易完成后与客户合作，将他们的销售薪酬计划在 CaptivateIQ 中实现——从业务需求和薪酬计划设计，到数据结构、构建、用户验收测试（UAT）和上线，之后移交给客户成功团队。
我们正在招聘一位高级专业服务顾问，加入一个领导这些实施工作的快速增长团队。这是一项面向客户的职位：你将在客户会议和实际构建工作之间灵活切换，负责项目时间表并同时管理客户期望。适合那些在模糊环境中茁壮成长、喜欢解决复杂的薪酬问题，并希望在快节奏、初创环境中有自主权的人。
你将负责的工作
- 主导客户完整的 CaptivateIQ 实施流程——从业务需求文档和薪酬计划设计，到数据结构、构建、配置、用户验收测试（UAT）和上线。
- 设计系统配置，以最大化每个客户薪酬计划的建模效率和可重复性。
- 负责项目时间表，优先安排自己的工作，并与客户和内部利益相关者在多个并行实施中设定期望。
- 在整个实施过程中作为主要的客户接触点，与客户管理员团队建立信任。
- 根据需要界定新的实施或上线后的服务和支持相关谈判。
- 在上线时领导向客户成功团队的交接，确保跨职能团队之间的顺利过渡。
- 成为 CaptivateIQ 和销售薪酬领域的专家
查看英文原文
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States
About the Role
CaptivateIQ's Professional Services team partners with customers after the deal closes to bring their sales compensation programs to life inside CaptivateIQ — from business requirements and comp plan design through data structure, build-out, UAT, and go-live, before handing off to Customer Success.
We're hiring a Senior Professional Services Consultant to join a growing team leading these implementations end-to-end. This is a client-facing role: you'll move fluidly between customer meetings and hands-on build work, owning the project timeline while managing customer expectations along the way. It's a strong fit for someone who thrives in ambiguity, enjoys solving complex compensation problems, and wants the pace and ownership of a fast-moving, startup environment.
What You'll Do
- Lead full-cycle CaptivateIQ implementations for customers — from business requirements documentation and comp plan design through data structure, build-out, configuration, UAT, and go-live.
- Design system configurations that maximize modeling efficiency and repeatability for each customer's comp plan.
- Own project timelines, prioritizing your own work and setting expectations with customers and internal stakeholders across multiple concurrent implementations.
- Serve as the primary client-facing point of contact throughout the implementation, building trust with customer admin teams.
- Scope new implementation or post-implementation services and support related negotiations as needed.
- Lead the handoff to Customer Success at go-live, ensuring a clean transition across cross-functional teams.
- Become an expert in CaptivateIQ and in sales commission structures, applying best-practice calculation design across a range of plan types.
- Collaborate with Product Managers, Customer Success Managers, and Sales throughout the engagement.
- Proactively identify and escalate project or account risks before they impact the customer or the timeline.
- Maintain billable utilization against your target, balancing active implementation work with team commitments and initiatives that drive broader organizational impact.
- Proactively define and adopt team best practices that raise the bar for delivery quality.
What You'll Bring
- Background in sales compensation — as a consultant, or as an administrator/practitioner using a comp tool in-house.
- 6+ years of experience as a consultant or implementation professional, with demonstrated project leadership (managing other consultants is not required).
- Strong grasp of data modeling, formulas, and spreadsheet/database tools (Excel or similar); comfort with object-oriented and relational data concepts.
- Excellent time management — able to move seamlessly between client meetings and hands-on build work, prioritizing across multiple engagements.
- Friendly, obsessively customer-focused, and service-oriented, with strong problem-solving instincts.
- Strong communication, analytical, and collaboration skills; comfortable working independently while knowing when to seek guidance.
- A startup mindset — comfortable with ambiguity in a fast-changing environment, with a clear sense of why that environment is the right fit for you.
- Background at a SaaS/technology company.
Nice to Have
- SQL experience.
- Experience with AI implementation.
- Experience with CaptivateIQ or a competitor's sales compensation software (e.g., Xactly, Varicent, SAP Commissions).
- Proficiency with CRMs (e.g., Salesforce) or ERPs (e.g., NetSuite).