技术解决方案工程师
Technical Solutions Engineer
#### 公司简介
Arista Networks 是数据驱动、从客户端到云的网络解决方案的行业领导者，适用于大型数据中心、校园和路由环境。我们与众不同之处在于对创新的不懈追求。我们利用云计算、人工智能和软件定义网络的最新进展，为客户提供在日益互联的世界中保持竞争优势的能力。我们的解决方案不仅满足当前数字环境的需求，还能预见并适应未来的挑战。
在 Arista，我们重视每位员工带来的多样化的思想和视角。我们认为，营造一个包容的环境，让来自不同背景和经历的个体感到受欢迎，是推动创造力和创新的关键。
我们对卓越的承诺使我们获得了多项殊荣，如最佳工程团队、最佳多元化、薪酬和工作与生活平衡公司。在 Arista，我们以取得的成功记录为荣，并努力在我们所做的每一件事中保持最高质量与性能标准。
#### 职位描述
**你将与谁合作**
你是否是一位顶级的技术支持工程师，热衷于解决客户问题？在 Arista，我们痴迷于让客户成功，并相信让客户直接接触到一位擅长解决复杂问题的高级工程师，有助于简化支持流程并培养客户成功。
我们正在寻找世界级的技术解决方案工程师（TSE）加入我们的团队，以帮助支持我们的产品和解决方案。在 Arista，TSE 相当于大多数支持组织中的三级 TAC 或升级工程师。我们通过热情和团队合作推动客户的成功，并确保快速响应时间。你将与一支由顶尖工程师组成的多元化、多文化团队合作，他们作为客户的倡导者。你还将与软件/硬件工程、产品管理、客户工程和销售团队的成员密切合作。团队文化强调高技术人才之间的协作，我们作为一个团队共同努力，提供最高水平的客户满意度。
**你将负责**
● 通过电话或电子邮件回应客户的產品咨询。
● 解决在安装、操作、维护或产品應用或兼容性方面提出的客户問題。
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#### Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
#### Job Description
**Who You'll Work With**
Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.
The TSE works in a non-silo environment, supporting all of Arista’s products and the many _network_ protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
**What You'll Do**
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- _Troubleshoot_ problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Required Product Knowledge and Technical Skills:
- Working knowledge of _networking_ industry, products, and protocols
- Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following _network_ protocols and technologies:
- AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Experience with _troubleshooting_ tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
#LI-EO1
#### Qualifications
Desired Skills:
The ideal candidate possesses the ability to _troubleshooting_ complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education:
Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.