客户服务专家 - 全职远程（DE）（男女均可）
Customer Support Specialist – 100% Remote (DE) (m/f/d)
简单，快速和数字化。超过10万人使用仍然手动，复杂和耗时的过程管理1200多万套公寓。我们帮助房地产经理通过可靠软件，清晰结构和实际实用价值逐步现代化这些工作流程。随着我们的产品不断增长的复杂性和使用量，高质量的客户支持成为必不可少。我们的用户在日常运营中依赖 Impower,特别是会计，银行业务和工作流程自动化的领域。作为客户支持专家，你支持我们的客户在 Impower 的日常工作中。你帮助他们理解产品，有效地解决问题，并确保用户体验顺利可靠。同时，你与产品和工程团队密切合作，以基于实际用户反不断改进平台。deine aufgaben ·通过票行系统结构化，可靠及时处理客户的询问 ·支持用户在日常工作过程中了解和有效使用我们的软件 ·分析和解决产品相关的问题，必要时升级复杂案件 ·明确和专业地与客户沟通德语，保证高质量的支持经历 · 帮助中心文章，指南和支持材料的创建和维护工作• 与产品与工程团队密切合作报告错误并分享客户反 ·不断识别经常出现的问题，并有助于改善支持流程和产品可用性；• 在 SaaS 或技术环境中理想情况下提供客户支持或面向客户角色的经验；·强大的解决问题技能和真正对用户的帮助感兴趣；· 熟练地说德语或母语以及非常好的英语能力 （书面和口头）· 能够快速理解复杂系统并以简单，结构化的方式解释它们。·独立，可靠和有组织的工作方式 · 拥有：业务背景，房地产或基本会计知识·为不断发展的产品提供高质量的客户体验的关键作用 · 与国际团队合作 · 结构化融入产品，工艺和行业 ·远程工作模式 · 自由选择硬件的现代设备 · 在克卢伊市中心办公室
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einleitung
At Impower, we are shaping the future of property management — simple, fast, and digital.
More than 100,000 people manage over 12 million apartments using processes that are still manual, complex, and time-consuming. We help property managers modernize these workflows step by step with reliable software, clear structures, and real practical value.
As our product continues to grow in complexity and usage, high-quality customer support becomes essential. Our users rely on Impower in their daily operations, especially in areas such as accounting, banking, and workflow automation.
As a Customer Support Specialist, you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.
deine aufgaben
- Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner
- Support users in understanding and effectively using our software in their daily workflows
- Analyze and resolve product-related issues, escalating complex cases when necessary
- Communicate clearly and professionally with customers in German, ensuring a high-quality support experience
- Contribute to the creation and maintenance of help center articles, guides, and support materials
- Collaborate closely with Product and Engineering teams to report bugs and share customer feedback
- Continuously identify recurring issues and contribute to improving support processes and product usability
dein profil
- Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment
- Strong problem-solving skills and a genuine interest in helping users
- Fluent or native German and very good English skills (both written and spoken)
- Ability to quickly understand complex systems and explain them in a simple, structured way
- Independent, reliable, and well-organized working style
- Nice to have: background in business, real estate, or basic accounting knowledge
warum wir?
- A key role in ensuring a high-quality customer experience for a growing product
- Close collaboration with Product and Engineering in an international team
- Structured onboarding into product, processes, and industry
- Remote working model
- Modern equipment with free choice of hardware
- Office in central Cluj with a collaborative and supportive environment
- Additional benefits such as private health insurance, sports programs, and regular team events
Originally posted on Himalayas