Claims Team Manager - Construction Defect
申请人需要在本页的顶部或下方点击"申请"按。如果你有残疾，并且需要帮助完成应用程序，则可以请求合理的住宿。向可访问性发送电子邮件 （仅需住宿；其他询问不会得到回复）.定期或临时：常规语言流利：英语 （必备）工作转班：第1轮 （美国）请查看以下职位描述：索赔高级监督员负责监督索赔团队的日常运作，确保遵守公司指导方针，行业法规和服务标准。该职位管理建筑缺陷索赔，提供技术专业知识，培养人员能力，并推动有效解决索赔以实现业务目标并保持高水平的客户满意度。关键责任：以下是本工作基本功能的总结。其他任务可以执行，无论是重大还是小，这些都不列在下面。具体活动可能会有时发生变化。• 监督和领导一个要求调整者和专家团队，确保实现绩效目标和质量标准。• 审查并批准授权机构内的要求覆盖分析，并在必要时升级。• 为团队成员提供技术指导，辅导和教练，以提高技能和支持职业发展。• 监测工作流程，分配资源，解决升级问题来维持服务水平协议。• 确保所有申请活动的适用法律，行业法规和内部政策遵守。• 与内部利益相关者合作，确定流程改进和实施处理索赔的最佳实践。•分析索赔数据以识别趋势，管理风险暴露并建议战略举措。•进行绩效评估，并为员工计划做出贡献，包括招聘，培训和继承管理。教育与经验下列要求代表所需知识，技能和/或能力。可合理调整使残疾人能够执行基本功能。•保险，商业管理或相应领域的学士学位或同等工作经验。• 经验5年或以上的索赔处理工作
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (United States of America)Please review the following job description:
The Claims Senior Supervisor oversees the daily operations of a claims team, ensuring adherence to company guidelines, industry regulations, and service standards. This role manages Construction Defect claims, provides technical expertise, develops staff capabilities, and drives efficient claims resolution to achieve business objectives and maintain a high level of customer satisfaction.KEY RESPONSIBILITIES:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met.
• Review and approve coverage analysis on claims within delegated authority and escalate as necessary.
• Provide technical guidance, coaching, and mentorship to team members to enhance proficiency and support career development.
• Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreements.
• Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities.
• Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling.
• Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives.
• Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree in insurance, business administration, or a related field, or equivalent work experience.
• 5 or more years of claims handling experience with at least 2 years in a supervisory or team lead role.
• Proven track record managing complex and high-severity claims across multiple lines of business.
CERTIFICATIONS / LICENSES / REGISTRATIONS
• State adjuster license where required or ability to obtain within specified timeframe.
• Professional insurance certification (e.g., CPCU, AIC) preferred.
FUNCTIONAL SKILLS
• Claims investigation and analysis
• Regulatory compliance knowledge
• Leadership and people management
- Conflict resolution and decision-making
- • Communication and negotiation proficiency
- • Data analysis and reporting
- • Process improvement and workflow management
• Customer service orientation
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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Originally posted on Himalayas