HRIS Training Analyst
设计，构建和发布互动电子学习模块，数字用户指南，视频通行，以及从零开始使用 Articulate 360 （故事线/起）和现代媒体工具的微型学习资产。·课程架构：开发适合各种用户群体的可扩展培训方案，包括人力资源服务台代理商，线路管理员和一般雇员。·资产维护：不断更新学习材料以符合定期工作日发布周期，ServiceNow 系统增强和发展的人力资源业务流程。培训需求分析与计划设计 · TNA 执行：开展人力资源功能全面的培训需求分析 (TNA) 来确定能力缺口，平台摩擦点和熟练度要求。· 学习策略：将运营缺陷转化为结构化的可测量的学习路径，课程地图和混合启动框架。·影响量度：建立评估框架和关键绩效指标 (KPIs),以追踪用户采用，平台熟练度和培训计划有效性。利益相关者参与与进程实现 ·跨职能协调：与人力资源技术领导者，过程所有者和运营管理人员密切合作，将技术平台更新转化为用户友好的学习内容。· 变革管理支持：在系统更新，模块推出以及流程更改期间作为启动伙伴，以确保无的过渡和操作准备性。· 沟通与便利：明确阐述复杂的平台工作流程并向全球利益相关方提供有吸引力的虚拟或教室便利。要求经验和背景 ·专业职责：工作经验：在大量共享服务中心 (SSC) 或商业流程外包 (BPO) 环境中运营的经验证明。· 教学士：在端到端项目设计，TNA 和教学开发方面具有证明专业知识。技术和工具技能 · 人力资源平台：对工作日 （HCM 模块）和 ServiceNow (HR Service Delivery / HRSD) 的实践功能知识。·编写软件：Articulate 360 （Articulate 360 (库存及升级）系列中的先进技巧。
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Key Responsibilities
Instructional Design & Content Creation
- Digital Content Authoring: Design, build, and publish interactive e-learning modules, digital user guides, video walkthroughs, and micro-learning assets from scratch using Articulate 360 (Storyline/Rise) and modern media tools.
- Curriculum Architecture: Develop scalable training programs tailored to diverse user groups, including HR service desk agents, line managers, and general employees.
- Asset Maintenance: Continuously update learning materials to align with periodic Workday release cycles, ServiceNow system enhancements, and evolving HR business processes.
Training Needs Analysis & Program Design
- TNA Execution: Conduct thorough Training Needs Analyses (TNA) across HR functions to identify capability gaps, platform friction points, and proficiency requirements.
- Learning Strategy: Translate operational gaps into structured, measurable learning paths, curriculum maps, and blended enablement frameworks.
- Impact Measurement: Establish assessment frameworks and key performance indicators (KPIs) to track user adoption, platform proficiency, and training program effectiveness.
Stakeholder Engagement & Process Enablement
- Cross-Functional Alignment: Partner closely with HR Technology leads, Process Owners, and Operations Managers to translate technical platform updates into user-friendly learning content.
- Change Management Support: Act as an enablement partner during system updates, module rollouts, and process changes to ensure seamless transition and operational readiness.
- Communication & Facilitation: Articulate complex platform workflows clearly and deliver engaging virtual or classroom facilitation to global stakeholders.
Requirements
Experience & Background
- Professional Tenure: Minimum of 3–5 years of total experience supporting HR technology platforms and training enablement (a hard minimum of 2 years dedicated specifically to ServiceNow and Workday is required).
- Environment: Proven background operating within a high-volume Shared Services Center (SSC) or Business Process Outsourcing (BPO) environment.
- Instructional Mastery: Demonstrated expertise in end-to-end program design, TNA, and instructional development.
Technical & Tool Skills
- HR Platforms: Hands-on functional knowledge of Workday (HCM modules) and ServiceNow (HR Service Delivery / HRSD).
- Authoring Software: Advanced proficiency in Articulate 360 (Articulate Storyline and Rise) for authoring digital learning content.
- Media Creation: Familiarity with video editing tools, screen recording software, and digital asset design suites.
Core Competencies
- Communication: Exceptional, articulate verbal and written English communication skills suitable for engaging global leadership.
- Stakeholder Management: Verified ability to influence cross-functional business partners, manage competing priorities, and navigate matrixed environments.
- Self-Direction: Strong sense of ownership with the ability to build structured learning materials from scratch with minimal supervision.
Originally posted on Himalayas