QA / Reports & Data Analyst / Compliance
你需要做的是：· 设计和实施针对销售部门的合规计划和政策。· 定期进行审计，以评估代理人遵守政策，要求和法规。· 识别缺陷，报告发现并向相关团队成员推纠正行动。· 监测销售流程，实践和文档以确保遵守既定的合规标准。·分析销售数据，报告和指标来确定可能的问题或模式需要注意。· 培养销售团队关于义务，政策和最佳实践。并与团队开展培训课程。· 与管理团队密切合作，整合合规范和质量目标。要求最低要求：✅至少3年作为 BPO 行业的质量保证专家/报告分析师/遵守专家经验；专门处理/监测 SALES 账户。✅对报告，审计和分析方面的广泛知识 ✅为 SALES 团队设计，创建和实施 SOP 和合规计划的广泛知识。●强大的沟通技能 ✅在 Microsoft Excel 和 Google Sheets 中示范能力。✅经验处理多个 CRM ✅必须有工作设备准备 ✅最低50mbps 的互联网连接，最好是支持互联网的选项 福利永久从家工作 AU 早上班 HMO 在任职第一年。
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This is a remote position.
We’re looking for Quality Assurance/ Reports Data Analyst / Compliance Specialist to join our A-TEAM!
What you need to do:
· Design and implement compliance programs and policies specific to the sales department.
- Perform regular audits to assess agent compliance with policies, requirements, and regulations.
- Identify gaps, report findings, and recommend corrective actions to relevant team members.
- Monitor sales processes, practices, and documentation to ensure adherence to established compliance standards
- Analyze sales data, reports, and metrics to identify potential issues or patterns that
require attention.
· Educate sales teams on obligations, policies, and best practices. And conduct training sessions with the team.
- Work closely with management team to integrate compliance and quality objectives.
Requirements
Minimum requirements:
✅At least 3 years accumulated experience as a Quality Assurance Specialist/ Reports Analyst / Compliance Specialist in the BPO industry specifically handling/monitoring SALES accounts.
✅Extensive knowledge with reporting, auditing and analytics
✅Extensive knowledge in designing, creating, and implementing SOPs and compliance programs for SALES teams.✅Strong communication skills✅Exemplary skills in Microsoft Excel and Google Sheets.
✅Experience in handling several CRMs
✅Must have work equipment ready
✅Minimum 50mbps internet connection and preferably with internet back-up option
Benefits
PERMANENT work from home AU Morning shift HMO in your first year of tenure Fun and engaging environment.
Originally posted on Himalayas