Customer Excellence Associate Manager - Remote
工作灵活性：远程帮助塑造教育和外科医生参与的未来。作为客户卓越管理员，你将与教学机构，教师，同事，居民以及在西方地区早期职业外科医生建立和加强关系。作为医学教育，销售和学术中心之间的关键合作伙伴，你将开发并执行支持外科医生发展的客户参与策略，增强教育体验，并在医生培训旅程中创造有意义的联系。这一高度合作的角色是对一个关系专业人士理想的，他了解骨科风景，在客户面前勃发展，并热衷于影响下一代外科医生领导者 首选候选人将位于西部地区。你会做什么：•管理支持全面战略方向的内部和外部资源 •与 HCP 教育计划相关的产品和程序专业知识 •理解和了解关键竞争环境 •与主要意见领袖合作设计教育材料 •负责制定面向客户的策略，内容和教育方案 • 推动团队合作与更广泛的医疗教育/产品营销/销售培训等 • 领导医疗教育计划协调，物流和内容交付 •组织并提供课程在班级或虚拟课程 • 确定和分析医学教育项目指标以确定有效性 • 贡献有意义的投入到医疗教育战略方向 • 识别潜在的机会领域新投资 • 开发 KOL 网络，VOC 和调查收集客户反 • 理解和为培训和医疗教育工作流提供输入 • 分配支持和资源来利用方案 • 根据客户需求和业务优先事项制定医疗教育计划•了解不同沟通道战略及其相关影响•与医学教育策略一致的所需通信结果阐述•需要什么：• 士学位要求 • 6年以上工作经验要求优先 • MBA 优先 • 3年以上医疗设备或医疗教育经验优先 • 体育体验优先 •优秀的演示能力和人际交流技能美国 PA
查看英文原文
Work Flexibility: RemoteHelp shape the future of education and surgeon engagement. As a Customer Excellence Manager, you will build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons across a dynamic western territory. Acting as a key partner between Medical Education, Sales, and academic centers, you will develop and execute customer engagement strategies that support surgeon development, enhance educational experiences, and create meaningful connections throughout the physician training journey. This highly collaborative role is ideal for a relationship-focused professional who understands the orthopaedic landscape, thrives in front of customers, and is passionate about influencing the next generation of surgical leaders
The preferred candidate will be located in the Western region.
What you will do:
• Manage internal and external resources that supports an overarching strategic direction
• Product and procedural expertise related to HCP education programs
• Understanding and knowledge of key competitive landscape
• Collaborate with key opinion leaders to design educational materials
• Responsible for developing and managing customer-facing strategy, content and education programs
• Drive team collaboration with broader Medical Education/product marketing/sales training, etc
• Lead Medical Education program coordination, logistics and content delivery
• Organize and deliver in-class or virtual courses
• Identify and analyze Medical Education program metrics to identify effectiveness
• Contribute meaningful input into the strategic direction for Medical Education
• Identify potential areas of opportunity for new investments
• Develop KOL network, VOC and survey to gather customer feedback
• Understand and provide input to training and Medical Education workstreams
• Allocate support and resources to leverage programs
• Develop Medical Education programs while adapting to customer needs and business priorities
• Understand the different communication channel strategies and associated impacts
• Articulate desired communications outcomes consistent with Medical Education strategy
What you will need:
Required:
• Bachelor’s degree required
• 6+ years of work experience required
Preferred:
• MBA preferred
• 3+ years medical device or Medical Education experience preferred
• Orthopaedic experience preferred
• Excellent presentation and interpersonal communications skills
United States of America Pay Ranges:
- USN: $102,600 - $171,000 USD Annual
- US5: $107,700 - $179,600 USD Annual
- US10: $112,900 - $188,100 USD Annual
- US15: $118,000 - $196,600 USD Annual
- US20: $123,100 - $205,200 USD Annual
- US30: $133,400 - $222,300 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 40%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Originally posted on Himalayas