高级销售管理员
Senior Sales Administrator
**地点：** 远程
**薪资：** £25,000 - £30,000
#### 关于我们
在Arbor，我们的使命是让学校的工作方式变得更好。
我们认为，未来的学校工作应该是在不导致疲惫和过度劳累的情况下接受挑战。数据应引导进展而不让员工不堪重负。同时，每一位在学校工作的人都能每天被提醒自己为何选择教育事业。
我们的MIS和学校管理工具已经在超过12,000所学校和教育机构中产生积极影响。为员工节省时间并赋予他们权力，将数据转化为清晰、可操作的洞察，并支持更愉快的工作日。
我们品牌的核心在于认识到学校今天面临的挑战不仅仅是效率、产出和生产力，更是为那些推动教育日常运作的人员——员工——创造更幸福的工作生活。我们希望让学校成为更快乐的工作和学习场所。
#### 关于该职位
我们正在寻找一位勤奋且尽职的高级销售行政人员加入我们的销售团队，签订为期9个月的固定期限合同，帮助我们为大客户和客户销售团队提供专业的行政和商业支持。该职位的职责范围和重点是代表销售团队自主、合理地做出商业决策，包括客户报价和合同，并在跨多个销售团队工作时确保任务和优先级的合理安排。这是一项广泛而充满挑战的职位，因此我们寻找愿意迎接挑战的人——如果你善于协作且沟通能力强，这个职位适合你。
**核心职责**
- **1. 自主报价与合同管理**
- **商业决策：** 独立审查和批准报价修改，确保按比例计费和合同一致性的正确处理，以避免售后升级或信用凭证
- **配额与佣金监督：** 确保交易结构准确反映销售活动，以保证现场代表的配额和佣金计算正确
- **复杂多产品支持：** 主导大型投标和复杂合同的行政构建
- **2. 系统精通与流程改进**
- **Salesforce专家：** 在Salesforce中管理最干净的销售数据，审核记录并在适当的时候解除“锁定”的机会行。
- **流程演进：** 与收入运营和财务部门合作，识别
查看英文原文
**Location:** Remote
**Salary:** £25,000 - £30,000
#### About us
At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 12,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
#### About the role
We are looking for a hard-working and diligent Senior Sales Administrator to join our Sales team on a 9 month Fixed Term Contract and help us provide expert administrative and commercial support to the Volume and Customer Sales teams. The remit and focus of the role is to make autonomous, sensible commercial decisions regarding customer quotes and contracts on behalf of a sales team and ensure sound prioritisation of workload, tasks and conflicting priorities while working across a number of sales teams. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re collaborative and an effective communicator, this is the role for you.
**Core responsibilities**
- **1. Autonomous Quote & Contract Management**
- **Commercial Decisioning:** Review and approve quote amendments autonomously, ensuring pro-rata billing and contract alignment are handled correctly to prevent post-sale escalations or credit notes
- **Quota & Commission Oversight:** Verify that deal structures accurately reflect sales activities to ensure correct quota credit and commission calculations for field representatives
- **Complex Multi-Product Support:** Lead the administrative build for larger bids and complex contracts
- **2. Systems Mastery & Process Improvement**
- **Salesforce Champion:** Manage the cleanest possible sales data within Salesforce, auditing records and unblocking "locked" opportunity lines where appropriate.
- **Process Evolution:** Partner with Revenue Operations and Finance to identify and implement processes and guardrails for pricing and contract builds, driving automation that reduces administrative time for Partnership Managers
- **3. Cross-Functional Collaboration & Debt Resolution**
- **Finance & Billing Partnership:** Act as the primary commercial bridge for the Finance team, proactively resolving complex customer queries that are blocking payment to ensure the swift closure of aged debt
- **Dispute Resolution:** Resolve invoicing discrepancies, auto-renewal challenges, and credit note requests, making autonomous decisions where appropriate on commercial resolutions that protect both the customer relationship and Arbor's revenue
- **Bids & Renewals Support:** Coordinate with Bid Managers on large tender opportunities (e.g., G-Cloud 14) to ensure we can operationally support our response
#### About you
- **Experience:** Solid experience in a Senior Sales Administration, Sales Operations, or Commercial Contracts role, ideally within a B2B SaaS environment
- **Technical Excellence:** Advanced proficiency in Salesforce (CPQ experience is a distinct advantage) and Excel
- **Decision-Making Track Record:** Proven ability to handle complex commercial scenarios and debt-related queries with minimal guidance
- **Communication:** Exceptional ability to explain complicated contractual or system issues in plain English to both technical and non-technical stakeholders
#### What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
- Access to services such as Calm and Bippit (financial wellbeing coaching)
- All of our roles champion flexible working and we are happy to discuss what this means to you
- Social committees that plan team, office and company wide events to bring people together and celebrate success
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
- Volunteer with a charity of your choice for a day each year
- Dog friendly offices!
#### Interview process
1. Phone screen
2. 1st stage
3. 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [careers@arbor-education.com](mailto:careers@arbor-education.com).
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
#### Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
#### Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [careers@arbor-education.com](mailto:careers@arbor-education.com)
**Please note:** We are unable to provide visa sponsorship at this time.