客户服务专员 – 初级
Customer Service Specialist – Junior
Overview:
SOFTSWISS 正在招聘一名客户支持专员加入我们的游戏聚合团队。你将支持客户运营和项目配置，与客户及其他游戏聚合团队紧密合作。
About Product:
Game Aggregator:
SOFTSWISS 游戏聚合平台是一个高负载的赌场游戏 API 平台，通过单一集成连接运营商平台与多个远程游戏服务器。
产品背后是一支由工程师、DevOps 专家、集成专家、客户经理和合作伙伴专业人员组成的团队，确保全球运营商的可靠、安全和可扩展运营。你将解决复杂的技术挑战，并帮助推动行业领先的聚合平台。
Purpose of the role:
你将通过处理请求、检查功能、管理文档以及向客户传达重要变更来支持客户项目的设置和日常运营。
Key responsibilities:
- 处理启用新供应商和货币的请求。
- 检查赌场中新增供应商和货币的功能。
- 从客户处收集所需文件并确认所有必要文件均按要求列表提供。
- 执行新项目的的技术配置。
- 为客户提供发票和各种报告。
- 与客户沟通并与其他游戏聚合团队协作。
- 向客户通报重要变更并监控这些变更的实施。
- Required Experience:
- 英语书面和口语达到 B1-B2 级别。
- 俄语书面和口语至少达到 B2 级别。
- 强大的自我管理能力、多任务处理能力和细致的注意力。
- 能够有效优先安排任务。
- 能够独立搜索、分析和系统化信息。
- Our Benefits:
- 私人健康保险
- 运动福利
- 全面心理健康计划
- 免费英语课程（在线）
- 当地语言课程
- 带薪休假
- 产假支持
- 推荐计划奖励
- 提升技能、内部研讨会以及参与专业会议和公司活动
- Originally posted on Himalayas
查看英文原文
Overview:
SOFTSWISS is hiring a Customer Service Specialist to join our Game Aggregator team. You’ll support client operations and project configuration, working closely with clients and other Game Aggregator teams.
About Product:
Game Aggregator:
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.
Purpose of the role:
You’ll support the setup and ongoing operation of client projects by processing requests, checking functionality, managing documentation, and communicating important changes to clients.
Key responsibilities:
- Process requests to enable new providers and currencies for the casino.
- Check the functionality of newly enabled providers and currencies in the casino.
- Collect required documents from clients and check that all necessary documents are provided according to the required list.
- Perform technical configuration of new projects.
- Prepare invoices and various reports for clients.
- Communicate with clients and collaborate with other Game Aggregator teams.
- Inform clients about important changes and monitor the implementation of these changes.
Required Experience:
- Written and spoken English at B1–B2 level.
- Written and spoken Russian at least B2 level.
- Strong self-organisation, multitasking skills, and attention to detail.
- Ability to prioritise tasks effectively.
- Ability to independently search for, analyse, and systematise information.
Our Benefits:
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Originally posted on Himalayas