运营客服及货运文件协调员
Operations CSR & Shipping Document Coordinator
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运营客服及货运文件协调员
地点：远程办公 – 巴西、哥伦比亚、阿根廷、乌拉圭、智利或厄瓜多尔
工作安排：完全远程
雇佣类型：全职合同工 | 6个月后可能转为全职员工
行业：制造与供应链 / 国际贸易与物流
薪资：1,500–2,500 美元/月
经验：2–3 年
英语水平：需要较强的商务英语能力
公司简介
我们的客户是一家美国的塑料化合物和聚合物材料全球分销商，服务于多个国际市场上的客户。
公司在快节奏的供应链环境中运作，需要与客户、仓库、承运商、货运代理和商业团队紧密协作，以确保国际货物准确且按时交付。
职位简介
我们正在寻找一位高度有条理且注重细节的运营客服及货运文件协调员，负责从订单录入到最终交付的客户订单和国际货运管理。
该职位结合了客户运营、国际物流、出口文件和货运协调。您将负责订单管理、承运商预订、船舶时间表、货运文件、货物跟踪以及与客户和物流合作伙伴的沟通。
理想的候选人具有2–3年的相关经验，较强的商务英语能力，并在处理多个货运、文件和截止日期时表现出色。
工作内容
订单与货运运营
- 从接收订单到交付管理客户订单。
- 创建和维护销售订单和销售合同。
- 与客户、承运商、仓库和内部团队协调提货和送货。
- 与货运代理和海运承运商/NVOCCs 协调承运商预订、截止时间和船舶时间表。
- 跟踪船舶货运和铁路车移动情况，包括空铁路车的返回。
- 监控仓库活动，防止延迟进港和集装箱滚动。
- 维护订单摘要并为商业团队提供货运可视化信息。
- 跟踪货运并主动解决延误或操作问题。
出口文件与客户服务
· 准备国际货运文件，包括提单（BOL）、分析证书（COA）、商业发票（CI）和装箱单（PL）。
- 准备出口申报和海运提单。
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Operations CSR & Shipping Document Coordinator
Location: Remote – Brazil, Colombia, Argentina, Uruguay, Chile, or Ecuador
Work Arrangement: Fully Remote
Employment Type: Full-Time Contractor | Potential Full-Time Employee Transition After 6 Months
Industry: Manufacturing & Supply Chain / International Trade & Logistics
Compensation:$1,500–$2,500 USD/month
Experience:2–3 Years
English Proficiency:Strong Professional English Required
About the Company
Our client is a U.S.-based global distributor of plastic compounds and polymer materials, serving customers across multiple international markets.
The company operates in a fast-paced supply chain environment requiring close coordination between customers, warehouses, carriers, freight forwarders, and commercial teams to ensure international shipments are executed accurately and on time.
About the Role
We are looking for a highly organized and detail-oriented Operations CSR & Shipping Document Coordinator to manage customer orders and international shipments from order entry through final delivery.
This role combines customer operations, international logistics, export documentation, and freight coordination. You'll manage orders, carrier bookings, vessel schedules, shipping documents, shipment tracking, and communication with customers and logistics partners.
The ideal candidate has 2–3 years of relevant experience, strong professional English, and exceptional attention to detail when managing multiple shipments, documents, and deadlines.
What You'll Do
Order & Shipping Operations
- Manage customer orders from receipt through delivery.
- Create and maintain Sales Orders and Sales Contracts.
- Coordinate pickups and deliveries with customers, carriers, warehouses, and internal teams.
- Manage carrier bookings, cut-offs, and vessel schedules with freight forwarders and ocean carriers/NVOCCs.
- Track vessel shipments and railcar movements, including the return of empty railcars.
- Monitor warehouse activity to prevent late ingates and container rolls.
- Maintain order summaries and provide shipment visibility to commercial teams.
- Track shipments and proactively resolve delays or operational issues.
Export Documentation & Customer Support
· Prepare international shipping documentation, including Bills of Lading (BOL), Certificates of Analysis (COA), Commercial Invoices (CI), and Packing Lists (PL).
- Prepare export declarations and Bills of Lading for ocean exports.
- Review and interpret Letters of Credit when required.
- Ensure shipping documents are accurate, complete, and delivered on time.
- Communicate shipping details and documentation requirements to customers.
- Onboard new customers and maintain accurate information.
- Manage delivery-related claims and coordinate resolution with internal and external stakeholders.
Qualifications
Required
·
2–3 years of experience in international trade, logistics, shipping operations, supply chain, or a related field.
- Experience with international shipping and export documentation.
- Experience working with ocean carriers, freight forwarders, and/or NVOCCs.
- Understanding of BOLs, Commercial Invoices, Packing Lists, and related export documents.
- Microsoft Excel proficiency.
- Strong professional English communication skills.
- Exceptional attention to detail and accuracy.
- Strong organization, problem-solving, and time-management skills.
- Ability to manage multiple shipments, priorities, and deadlines independently.
Preferred
· Experience in the plastic resin, polymer, chemicals, or manufacturing industry.
- Experience interpreting Letters of Credit.
- Experience coordinating railcar and ocean shipments.
- Experience establishing rates or services with third-party carriers.
- Bachelor's degree in Supply Chain, Logistics, Business, International Trade, or a related field.
What Success Looks Like
· Orders and shipping documents are processed accurately and on time.
- International shipments are proactively monitored from order through delivery.
- Carrier bookings, vessel schedules, and deadlines are effectively managed.
- Potential delays and documentation issues are identified and resolved quickly.
- Customers and internal teams receive accurate and timely updates.
- Multiple shipments are managed without sacrificing attention to detail.
Why Join Us?
·
$1,500–$2,500 USD/month compensation.
- Fully remote opportunity from selected Latin American countries.
- Exposure to international trade, ocean freight, rail transportation, and export operations.
- Work directly with international customers and logistics partners.
- U.S. holidays during the initial contractor period.
- Potential opportunity to transition to a full-time employee position after approximately six months, subject to performance and company requirements.
Important Notes
This is an international logistics and operations role, not a traditional customer-service-only position. Candidates should have practical experience with shipping operations and export documentation.
Strong professional English, Excel proficiency, and excellent attention to detail are essential.
This is a remote/telecommute position.
Originally posted on Himalayas