营收与运营经理
Revenue & Operations Manager
加入 Hire Hangar，与快速发展的全球公司合作，同时建立长期职业发展。
职位名称 收入与运营经理
地点 远程办公
时区 核心工作时间：中央时间上午10:00 – 下午3:00
职位概述 我们正在招聘一位增长与运营总监，领导从项目制公司向可扩展、以每月经常性收入（MRR）驱动的专业服务业务的转型。这是一个高级且需要亲力亲为的领导职位，您将负责收入增长战略和运营基础设施的实施——直接向所有者汇报。如果您之前构建过持续收入的服务模式，并且在精简、高自主权的环境中茁壮成长，这个职位就是为您量身打造的。
主要职责
- 负责完整的收入引擎：管道生成、销售执行、客户入职、交付质量和留存
- 领导分布在多个时区的全球团队，通过明确的KPI和每周的问责节奏管理绩效
- 通过协调内部和外包销售资源推动MRR增长，并在需要时亲自完成新业务签约
- 定义并执行以MRR为核心的商业模型：产品包装、定价、范围控制和参与最低标准
- 运行每周销售和运营节奏；维护实时仪表板；每月与所有者进行回顾
- 通过加强入职流程、沟通标准和升级协议，将客户留存率提升至95%以上
- 规划和管理团队产能，确保在增长阶段交付质量不会被牺牲
- 维持13周滚动现金流可见性，在问题出现前识别财务风险
- 建立运营基础设施——SOP、模板、检查清单——使表现一致且可扩展
- 每周和每月报告并改进核心指标：MRR健康状况、成交率、交付及时性、返工率和人力效率
所需资格
- 有成功经验的构建者：您曾将服务业务从早期阶段发展到100万至500万美元的收入，并了解实现这一转变所需的条件
- 您曾负责业务的两个方面：商业增长（销售、定价、管道）和运营执行（交付、人员配置、留存）
- 直接经验销售和管理月度经常性服务：会计记账、会计/CAS、兼职CFO、IT托管服务或密切相关领域
- 在通过更好的入职流程、更清晰的范围定义和更智能的升级流程提高留存率方面有成功记录
查看英文原文
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title Revenue & Operations Manager
Location Remote
Time Zone Core Hours: 10:00 AM – 3:00 PM Central Time (CT)
Role Overview We are hiring a Director of Growth & Operations to lead a pivotal transition from a project-based firm to a scalable, MRR-driven professional services business. This is a senior, hands-on leadership role where you will own both the revenue growth strategy and the operational infrastructure to deliver it—reporting directly to the Owner. If you have built a recurring-revenue services model before and thrive in lean, high-ownership environments, this role was designed for you.
Key Responsibilities
- Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention
- Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms
- Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed
- Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums
- Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner
- Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols
- Plan and manage team capacity so delivery quality is never sacrificed during growth phases
- Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems
- Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable
- Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency
Required Qualifications
- Proven builder: you have grown a services business from early stage to $1–$5M in revenue and know what it takes to make that transition
- You have owned both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention)
- Direct experience selling and managing monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or closely related
- Track record of improving retention through better onboarding, clearer scoping, and smarter escalation handling
- Experience leading distributed or global teams, setting weekly priorities, and holding people accountable to outcomes
- Scorecard-driven: you live and breathe KPIs and lead with data, not anecdote
- Must have prior remote work experience, be fluent with remote collaboration platforms (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
- Experience targeting and closing $2M–$4M B2B service companies as clients
- History of building and managing referral or partner ecosystems (accountants, attorneys, lenders, financial advisors)
- High comfort operating without a big company infrastructure—you prefer ownership, speed, and scrappiness over bureaucracy
Tools & Technology
- Slack
- ClickUp
- Google Workspace
- Google Meet / Zoom
- QuickBooks Online (QBO)
- Canopy
- UltraTax
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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