家族办公室主管 | 总部
Head of Family Office | Head Office
你好！
我们是Boosta，一家控股科技公司，致力于创建、开发和投资具有全球潜力的数字业务。目前，我们与来自世界各地的800多名专家合作，数百万用户使用我们的产品和服务。
我们在Boosta内部建立了一个专门的服务职能，专注于支持公司股东的个人需求和事务。该职位负责构建并领导一个可靠、可扩展且高质量的服务模式，为这一支持领域带来结构、明确的流程和卓越的标准。
你将负责：
股东服务与请求管理
- 作为股东家族办公室所有请求的第一联系人。
- 负责请求的接收、优先级排序及转交给相关公司部门或外部供应商。
- 与相关专家协调，共同与股东进行联合展示和讨论。
服务设计与运营
- 设计和管理家族办公室服务模式，包括请求接收、优先级排序、交付、服务目录、层级和绩效评估。
- 建立并带领团队，从一名运营经理开始，随着范围扩大逐步扩展该职能。
- 管理服务指标、时间跟踪、内部计费、预算分配，并定期与股东进行业务回顾。
公司职能整合
- 与公司职能部门建立清晰的合作模式，避免重复现有专业知识。
- 在需要时协调专用资源和时间配额，同时保护公司团队免受零散的临时请求影响。
供应商与生态管理
- 建立并管理一个值得信赖的外部顾问和专业服务提供商网络。
- 主导范围、定价和条款的谈判，并监控服务质量与供应商表现。
我们期望你具备：
- 在构建、管理或扩展以服务为导向的职能方面有成功经验，具有强大的运营思维，能够建立流程、服务标准、指标和有效的交付模型。
- 能够有效地协调和管理在税务、法律、银行、投资等相关部门的外部顾问和内部利益相关者。
- 有建立和领导团队的经验，管理外部供应商，协商范围和商业条款，并确保高质量的服务交付。
支持高级利益相关者的经验
- 在为高级利益相关者提供支持方面有丰富经验
查看英文原文
Hi!
We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.
We are building a dedicated services function within Boosta, focused on supporting the personal needs and matters of the company’s shareholders. The role is responsible for building and leading a reliable, scalable, and high-quality service model that brings structure, clear processes, and exceptional standards to this area of support.
What you will do:
Shareholder Service & Request Management
- Serve as the first point of contact for all Family Office requests from shareholders.
- Own request intake, prioritization, and routing to relevant corporate functions or external providers.
- Coordinate joint presentations and discussions with shareholders together with relevant experts.
Service Design & Operations
- Design and manage the Family Office service model, including request intake, prioritization, delivery, service catalog, tiers, and performance measurement.
- Build and lead the team, starting with an Operations Manager and scaling the function as the scope grows.
- Manage service metrics, time tracking, internal billing, budget allocation, and regular business reviews with shareholders.
Corporate Function Integration
- Establish clear engagement models with corporate functions without duplicating existing expertise.
- Coordinate dedicated resources and time quotas where needed, while protecting corporate teams from fragmented ad hoc requests.
Vendor & Ecosystem Management
- Build and manage a trusted network of external advisors and specialized service providers.
- Lead negotiations on scope, pricing, and terms, and monitor service quality and vendor performance.
What we expect from you:
- Proven experience building, managing, or scaling service-oriented functions, with a strong operational mindset and the ability to establish processes, service standards, metrics, and effective delivery models.
- Ability to effectively coordinate and manage external advisors and internal stakeholders across tax, legal, banking, investment, and other relevant domains.
- Experience building and leading teams, managing external vendors, negotiating scopes and commercial terms, and ensuring high-quality service delivery.
Experience Supporting Senior Stakeholders
- Significant experience working directly with founders, business owners, senior executives, or other high-profile individuals, with a strong ability to understand complex needs and deliver a high level of trust, discretion, and service.
- Upper-Intermediate English proficiency or higher, both written and spoken.
Personal qualities:
- Service Orientation - Committed to delivering exceptional service while balancing responsiveness with long-term stakeholder interests.
- Executive Presence - Ability to build credibility and operate effectively with shareholders, UHNW individuals, and senior executives.
- Ownership - Takes full accountability for outcomes, proactively drives initiatives, and ensures execution without constant oversight.
- Results Orientation - Focuses on delivering tangible outcomes, solving problems efficiently, and maintaining a strong execution mindset.
- Stakeholder Management - Builds trusted relationships, aligns diverse interests, and navigates complex stakeholder environments effectively.
- Strategic Agility - Combines long-term thinking with practical decision-making in dynamic and complex situations.
- Adaptability - Adjusts effectively to different stakeholders, priorities, and contexts while maintaining high standards.
- Resourcefulness - Identifies practical solutions, navigates ambiguity, and approaches complex challenges with creativity and sound judgment.
Your journey with us:
- Step 1: Pre-screen.
- Step 2: Interview with COO, CFO, CLO.
- Step 3: Interview with founders.
- Step 4: Reference check.
- Step 5: Job Offer!
What we offer:
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
Originally posted on Himalayas