客户经理
Account Manager
关于Hairball
Hairball是一家经过认证的NetSuite和Celigo合作伙伴，专注于为NetSuite驱动的电商和产品公司自动化和集成业务流程。我们使用集成平台和应用AI构建连接的运营，设计数据、系统和工作流如何协同工作，使我们的客户在扩展时不会失去控制。随着我们的发展，我们正在寻找一位销售客户经理来领导复杂的客户项目，并交付能够在实际操作压力下保持稳定的系统。
你将负责
客户经理 – NetSuite
客户经理负责Hairball客户在实施后的长期成功。该职位位于持续成功团队中，是客户与Hairball交付团队之间的战略和操作桥梁。
你需要了解客户如何实际使用NetSuite和Celigo，识别运营风险和增长机会，并确保Hairball始终是值得信赖的合作伙伴，而不仅仅是一个供应商。你将管理客户关系，推动扩展，并确保我们交付的内容能在实际生产环境中正常运行。
这不是一个被动的客户角色。你应了解NetSuite和电商运营，用客户的操作语言交流，并积极引导他们前进。
主要职责
- 在上线后管理一组由NetSuite驱动的客户账户。
- 在持续支持、优化和扩展阶段，作为客户的首要联系人。
- 深入了解每个客户的NetSuite配置、集成和业务流程。
- 主动识别客户运营中的风险、低效环节和改进机会。
- 将业务需求转化为明确的增强、优化和新集成范围。
- 与顾问、项目经理和支持团队紧密合作，确保执行符合客户目标。
- 领导定期的客户账户审查、路线图讨论和运营检查。
- 通过基于实际运营价值的升级销售、交叉销售和扩展计划推动客户增长。
- 确保客户满意度、留存率和长期合作关系。
- 在问题出现时提供支持并进行升级管理，确保解决而不需过度干预。
- 维护准确的账户文档、笔记和预测。
你具备
- NetSuite知识：3年以上使用NetSuite的经验，具备扎实的理解能力
查看英文原文
About Hairball
Hairball is a Certified NetSuite and Celigo Partner focused on automating and integrating business processes for NetSuite-driven eCommerce and product companies. We build connected operations using integration platforms and applied AI, designing how data, systems, and workflows work together so our clients can scale without losing control. As we grow, we’re looking for a Sales Account Manager to lead complex client engagements and deliver systems that hold up under real operational pressure.
What You’ll Do
Account Manager – NetSuite
The Account Manager owns the long-term success of Hairball’s customers after implementation. This role sits within the Continued Success team and acts as the strategic and operational bridge between the customer and Hairball’s delivery teams.
You are responsible for understanding how clients actually use NetSuite, Celigo identifying operational risks and growth opportunities, and ensuring Hairball remains a trusted partner, not just a vendor. You will manage relationships, drive expansion, and make sure what we deliver continues to work in real production environments.
This is not a passive account role. You are expected to understand NetSuite, and ecommerce Operations, speak the customer’s operational language, and proactively guide them forward.
Key Responsibilities
- Own and manage a portfolio of NetSuite-driven customer accounts post go-live.
- Act as the primary point of contact for customers during ongoing support, optimization, and expansion phases.
- Develop a deep understanding of each customer’s NetSuite configuration, integrations, and business processes.
- Proactively identify risks, inefficiencies, and improvement opportunities within customer operations.
- Translate business needs into clear scopes for enhancements, optimizations, and new integrations.
- Partner closely with Consultants, Project Managers, and Support teams to ensure execution aligns with customer goals.
- Lead regular account reviews, roadmap discussions, and operational check-ins with customers.
- Drive account growth through upsells, cross-sells, and expansion initiatives based on real operational value.
- Ensure customer satisfaction, retention, and long-term partnership.
- Support escalation management when issues arise and ensure resolution without hand-holding.
- Maintain accurate account documentation, notes, and forecasts.
Who You Are
- NetSuite Knowledge: 3+ years working with NetSuite, with a solid understanding of core ERP processes such as Order to Cash, Procure to Pay, Inventory, and Financials.
- Account Ownership Mindset: You take responsibility for outcomes, not excuses.
- Client-Facing Professional: Comfortable leading executive-level conversations and pushing back when needed.
- Operational Thinker: You understand how systems affect real-world operations, not just dashboards.
- Commercially Minded: You recognize growth opportunities and know how to position value, not discounts.
- Clear Communicator: You can translate technical and operational details into plain business language.
- Structured and Reliable: You follow through, keep commitments, and don’t let accounts drift.
- Problem Solver: You don’t panic when things break, you fix them.
Preferred Skills
- Experience working in a NetSuite consulting, ERP, or systems integrator environment.
- Familiarity with Celigo integrator.io or other iPaaS platforms.
- Experience managing mid-market or enterprise accounts.
- NetSuite certifications (SuiteFoundation, ERP Consultant) are a strong plus.
WhyHairball.IO?
- Growth and Development: Join a company that values growth, with opportunities for training and certification reimbursements to help you build your expertise in NetSuite and integration technologies.
- Remote Flexibility: Enjoy the flexibility of working remotely.
- Cutting-Edge Projects: Be part of a team delivering innovative integration solutions for growing businesses in eCommerce, CRM, and Supply Chain.
Location
LATAM (US Eastern Time Zone required)
Apply Now
If you’re a NetSuite professional who understands operations, owns relationships, and knows how to drive long-term value—not just check in—we’d like to hear from you. Join Hairball.IO and help our customers run better businesses.
Originally posted on Himalayas