高级经理 - 技术实施与价值实现
Senior Manager - Technical Implementation & Value Realization
关于PackageX
PackageX正在为在制造场所、配送中心、仓库、零售地点和物流密集环境中运营的企业团队打造物理物流执行平台。
我们的平台利用视觉AI、工作流自动化、移动执行和集成，帮助公司在其工作现场数字化、执行并验证物理操作，从而在运营中创建可信赖的证据。
我们的运营模式很简单：执行。验证。证据。
职位概览
PackageX正在寻找一位高级技术实施与价值实现经理，负责领导复杂的客户实施，推动采用率，捕获可衡量的价值，并帮助客户成功地将PackageX平台投入使用。
这是一个高级客户接触岗位，位于技术实施、企业项目管理、客户运营、价值实现和战略客户执行的交汇点。
合适的人选将与运营、IT、产品和高管利益相关者紧密合作，了解复杂的流程和集成，管理实施时间表和风险，并确保客户通过PackageX实现可衡量的业务成果。
这不是一个通用的客户成功岗位。该职位负责从客户承诺签署到成功实施、采用、可衡量的价值和长期账户健康的桥梁。
职位详情
汇报对象：市场拓展负责人（GTM）
地点：这是一个基于美国的职位，根据候选人所在地和公司需求，提供远程或混合办公的灵活性。
出差：需要定期前往客户现场进行试点、实施、上线支持、高管汇报和关系建立。
薪酬
目标基本薪资：135,000–150,000美元，具体根据经验、资格和地点而定。
基于绩效的奖金，与实施成功、上线时间、客户采用率、价值实现、客户健康状况和合格的扩展机会挂钩。
预期总薪酬：175,000–200,000美元（OTE），基于绩效目标的达成情况。
该薪酬包还包括与公司阶段和职位范围相匹配的有意义的股权授予。
您将负责
- 企业客户实施计划。
- 客户入职和上线执行。
- 实施里程碑、时间表、风险和依赖项。
- 跨定制的技术实施协调。
查看英文原文
About PackageX
PackageX is building the Physical Logistics Execution Platform for enterprise teams operating across manufacturing sites, distribution centers, warehouses, retail locations, and logistics-heavy environments.
Our platform uses Vision AI, workflow automation, mobile execution, and integrations to help companies digitize, execute, and verify physical operations at the point of work, creating trusted evidence of what happened across their operations.
Our operating model is simple: Execution. Verification. Evidence.
Role Overview
PackageX is looking for a Senior Manager, Technical Implementation & Value Realization to lead complex enterprise customer implementations, drive adoption, capture measurable value, and help customers successfully operationalize the PackageX platform.
This is a senior customer-facing role at the intersection of technical implementation, enterprise program management, customer operations, value realization, and strategic account execution.
The right person will work closely with operations, IT, product, and executive stakeholders to understand complex workflows and integrations, manage implementation timelines and risks, and ensure customers achieve measurable business outcomes with PackageX.
This is not a generic Customer Success role. This role owns the bridge between signed customer commitment and successful implementation, adoption, measurable value, and long-term account health.
Role Details
Reports to: Head of Go-to-Market (GTM)
Location: This is a U.S. based role, with remote or hybrid flexibility depending on candidate location and company needs.
Travel: Regular customer-site travel required for pilots, implementation, go-live support, executive readouts, and relationship building.
Compensation
Target base salary: $135,000–$150,000, depending on experience, qualifications, and location.
Performance-based bonus tied to implementation success, time-to-go-live, customer adoption, value realization, customer health, and qualified expansion opportunities.
Expected total compensation: $175,000–$200,000 OTE, based on achievement of performance objectives.
The compensation package also includes a meaningful equity grant aligned with the company’s stage and the scope of the role.
What You’ll Own
- Enterprise customer implementation plans.
- Customer onboarding and go-live execution.
- Implementation milestones, timelines, risks, and dependencies.
- Technical implementation coordination across customer and internal teams.
- Workflow adoption, usage tracking, customer health, and implementation risk visibility.
- ROI and value realization documentation.
- Executive-ready customer progress updates.
- Internal coordination across sales, product, engineering, AI, and customer teams.
- Post-sales process discipline, implementation handoff quality, and operating cadence.
- Expansion-signal identification and structured handoff to commercial teams.
What You’ll Do
- Convert closed-won customer commitments into structured implementation plans.
- Manage multiple enterprise customer implementations simultaneously.
- Lead customer implementation calls and drive go-live, adoption, risk, and value milestones.
- Identify blockers early and escalate clearly.
- Partner with technical teams to deliver customer workflows successfully.
- Translate customer needs into clear internal action plans.
- Capture measurable value, ROI, and customer evidence.
- Build implementation playbooks and improve post-sales execution.
- Strengthen alignment across Sales, Product, Engineering, AI, and Customer teams.
- Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders.
What Success Looks Like
Within the first 90 days:
- Active customer implementations have clear owners, statuses, timelines, risks, and next steps.
- Strategic accounts have visible go-live, adoption, risk, and value milestones.
- Customer risks are surfaced before they become escalations.
- Implementation handoffs are cleaner and more consistent, and customer value and ROI evidence is systematically captured.
- Executive stakeholders have clear visibility into implementation progress.
- Post-sales execution becomes more structured, visible, and repeatable.
Ideal Background
- 6–10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success.
- Experience managing complex enterprise customers and senior stakeholders.
- Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation.
- Strong customer-facing communication, project management, and follow-through.
- Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems.
- Able to translate customer requirements into clear execution plans.
- Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments.
Bonus Points
- Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology.
- Experience working with AI, computer vision, automation, or workflow platforms.
- Experience building implementation playbooks and supporting value-based customer conversations.
- Experience partnering closely with technical teams and enterprise customers.
- Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems.
Key Traits
- Strong executive presence and customer-facing communication.
- Structured, detail-oriented, and operationally disciplined.
- Comfortable driving accountability across customers and internal teams.
- Technical enough to understand workflows and integrations.
- Commercial enough to identify expansion opportunities.
- Proactive and comfortable creating processes where none exist.
- Able to operate across executives, operators, IT, engineering, and sales.
Benefits & Perks
- Competitive medical, dental, and vision insurance.
- 401(k) plan.
- Paid time off and company holidays.
- Remote or hybrid work flexibility, depending on location and business needs.