客户服务代表 - 远程
Customer Service Representatives - Remote
能通过电话听到你微笑吗？你知道如何在任何人情绪低落或沮丧时扭转他们的一天吗？在你的朋友和家人中，你是否是解决移动设备和流媒体技术问题的首选人选？
加入我们。
我们是Sutherland，正在招聘客户服务员，为我们的一个客户——一家令人兴奋的流媒体服务公司提供卓越且个性化的支持。这是一份远程办公、在家工作的职位。
作为客户服务员，你将通过电话和电子邮件提供来电客户服务。你将运用你在流媒体支持方面的专业知识，为客户提供出色的客服和解决方案，以解决账单问题、排查错误和疑虑，并引导客户找到最适合其娱乐需求的产品和服务。
如果你符合以下条件，那么这份工作就是为你准备的：
· 你是解决技术问题的首选人选
· 你经常使用流媒体服务
· 你擅长处理各种类型的客户咨询
· 你是一个积极的倾听者，喜欢与客户建立融洽关系
· 你对学习新事物充满热情，在团队环境中表现出色，并能创造性地解决问题
· 你善于利用双向反馈来提升自己的表现
我们提供的福利包括：
· 医疗、牙科和视力保险
· 带薪培训及带薪休假
· 晋升机会——我们一线领导中有80%是从内部晋升的
· 每月公司奖励与认可计划
· 员工折扣
· EAP及健康与福利计划，包括一位专门服务于Sutherland的私人教练
- 理解基本的计算机和家庭网络术语（如操作系统、路由器等）
- 高效准确的打字技能（至少每分钟30个字）
- 有使用流媒体播放器或游戏系统的经验
- 优秀的口头和书面沟通能力，是出色的多任务处理者
- 以解决问题和达成目标为动力
- 熟悉Microsoft Office工具
- 有客户服务和销售经验
- 高中毕业或同等学历
我们将提供设备，但要在家工作，你必须具备：
· 优质的互联网连接：
· 至少2MBPS上传速度和10MBPS下载速度的互联网接入——越快越好！
· 家中的网络，以及能够持续支持优质通话质量和高清晰度的有线互联网连接
查看英文原文
Can people hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology?
Join Us.
We’re Sutherland and we're hiring Customer Service Representatives to provide outstanding and personal support to customers of one of our customers, an exciting streaming service that hosts some of the best content out there. This is a remote, work from home position.
As a Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.
This is the job for you if:
· You are the go-to person to help troubleshoot tech problems.
· You leverage streaming services regularly.
· You excel at handling customer inquiries of varying types.
· You are an active listener and enjoy building rapport with customers.
· You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.
· You leverage two-way feedback to enhance your performance.
What we offer:
· Medical, dental and vision benefits
· Paid training & PTO
· Advancement opportunities – 80% of our frontline leaders have been promoted from within
· Monthly company reward & recognition programs
· Employee Discounts
· EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)
- Efficient and accurate typing skills (at least 30 words per minute)
- Experience using a streaming player or gaming system
- Excellent verbal and written communication skills and are a strong multitasker
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
- We will provide equipment, however to work from home, you must have:
- Excellent Internet connectivity:· Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
- A quiet and distraction-free, secure place to work.
This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.