Customer Service Advisor - Phenom - Work Anywhere 2023
职位名称：客户服务顾问 - 现象 - 在任何地方工作 2023 职位描述 客户支持合作伙伴 我根据客户需求与客户的接口通过进来电话，出发电话或通过互联网定位。这一职位提供客户服务支持和解决客户产品或服务相关的常规问题。基本功能/核心责任 ·确保向我们的客户提供的服务符合合同关键性能指标 (KPIs) ·澄清客户要求；探讨理解，使用决策支持工具和资源以适当地为客户提供解决方案 · 仔细倾听客户的需求和关注；同时发挥同情，最大限度地利用机会与客户建立关系 · 用已达成协议程序礼貌，友好和专业的方式欢迎客户 ·保持客户产品和/或服务的基本知识 · 准备完整和精确的工作，包括根据需要适当注册账户 · 参加旨在提高客户满意度和商业绩的活动 ·提供额外的产品和 / 或服务 · 在调用跟踪数据库中追踪，记录和获取信息 · 通过引用已发表的材料，中级或更高级人员的申请资料来回答客户询问 · 高中文凭证3至6个月相关经验优先 · 有良好的客户服务导向 ·强大的计算机导航技能和 PC 知识 · 能够有效地沟通，书面和口头上 · 能靠谱，高度关注细节 · 熟练多任务工作；包括灵活能力和快速适应变化的能力 · 耐受性在高速高生产的工作环境中重复工作 · 作为团队成员以及独立工作的能力 · 在所有客户接触情况中表现出耐心；包括保持愉快和专业的语气和方式 •根据需要可轮换班次工作的能力 · 基于地点和/或计划，可能需要额外的经验/技能 · 职位要求可能会因国家而异且不会违反任何地方法律 Career Framework Role 该程序需要基本技能来执行简单过程中的日常任务，但缺乏特定的项目/产品知识。与密切监督和明确定义的程序合作。从演示开始
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Job Title:
Customer Service Advisor - Phenom - Work Anywhere 2023Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Work-at-HomeLanguage Requirements:
Time Type:
Full time2023-11-30If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Originally posted on Himalayas