[Simon Hegele] 现场安装团队协调员
[Simon Hegele] Field Installation Team Coordinator
请注意：申请此职位，请将简历发送至 HR@SIMONHEGELE.COM
职位概述和目标：
现场安装团队协调员负责制定和优化每周安装计划，以最大化员工效率并确保满足客户承诺。该职位是医疗设备安装团队的中心人员规划枢纽，目标是将安装人员的可用性、资质和位置与客户的安装时间线相匹配，以最大化每日现场生产力。
主要职责：
- 为所有现场安装团队制定、优化并发布每周工作计划。
- 分析并验证安装人员的可用性、资质和地理位置，以优化每周工作任务完成率。
- 根据原始设备制造商（OEM）认证和地理位置分配安装团队。
- 在可行的情况下优化出行和路线效率。
- 在多个州或地区之间平衡安装人员的出行。
- 协调安装时间与设备交付、吊装和现场准备情况。
- 分配团队车辆和其他资源。
- 独立监控计划变更，并更新相关方。
- 识别并解决排班冲突、覆盖缺口、临时变更并重新平衡计划。
- 向运营行政团队传达工作分配详情、计划更新和项目变更。
- 联系安装团队进行任务派遣和确认。
- 作为安装团队排班的主要规划联系人，并传达最新更新。
- 遇到排班冲突和资源短缺时，及时上报。
- 处理基本的资源规划，如租车预订、取消及与安装团队的沟通。
- 及时处理计划重叠、安装人员缺席和紧急客户重新安排请求。
- 在内部调度系统中准确更新任务状态和相关备注。
- 践行公司价值观，与其他团队成员协作完成公司目标。
- 保持对公司、员工和业务互动事项的最高保密级别。
- 遵守适用的业务流程以及所有质量和EHS计划。
- 可能需要执行其他必要职责。
能力要求：
- 至少2-3年的现场调度、物流协调、人员规划或其他相关经验
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PLEASE NOTE:TO APPLY TO THIS POSITION, please send your resume to HR(AT)SIMONHEGELE.COM
Position Summary and Objectives:
The Field Installation Team Coordinator is responsible for developing and optimizing weekly installation schedules that maximize workforce efficiency and ensure customer commitments are met. This role acts as the central workforce planning hub for the medical equipment installations teams and the objective is to align installer availability, qualifications and locations with customer installation timelines to maximize daily field productivity.
Essential Position Functions:
- Develop, optimize, and publish weekly work schedules for all field installation teams.
- Analyze and verify installer availability, qualifications, and geographic location to optimize weekly job completion rates.
- Assign installation teams based on OEM certifications and geographic location.
- Optimize travel and route efficiency where practical.
- Balance installers travel across multiple states or regions.
- Coordinate installation timing with equipment delivery, rigging, and site readiness.
- Assign crew vehicles and other resources.
- Independently monitor schedule changes, and update stakeholders.
- Identify and resolve scheduling conflicts, coverage gaps, last-minute changes, and rebalance schedules.
- Communicate work assignment details, schedule updates, and project changes to the operations administrative team.
- Contact installation teams to dispatch and confirm work assignments.
- Serve as primary planning contact for installation team scheduling and communicate current updates.
- Escalate scheduling conflicts and resource shortages without delay.
- Handle basic resource planning such as rental car reservations, cancellations, and communication to the installation teams.
- Resolve schedule overlapping, installer absences, and urgent customer re-scheduling requests without delay.
- Update the internal dispatch system with accurate job status and relevant notes.
- Embrace company values and work with other team members to accomplish company goals.
- Maintain highest level of confidentiality of all company, personnel, and business interaction matters.
- Compliance with applicable business processes and all quality and EHS plans.
- May be required to perform other duties as necessary.
Competency Requirements:
- Minimum 2-3 years in field dispatch, logistics coordination, workforce planning, or other relevant experiences.
- Proficiency with dispatch platforms or other workforce management tools and software.
- Strong analytical skills with the ability to collect, organize, evaluate, and display data.
- Geographic planning, workload balancing, and workforce utilization experience.
- Proficiency in Excel, data visualization tools, ERPs, and other operational systems.
- Exceptional verbal and written communication skills for managing remote workforce schedules.
- Ability to make quick, logical decisions under tight time constraints.
- Strong multi-tasking skills with extreme attention to logistical details.
- Precision work with a strong ability to maintain attention to details.
- Stress tolerance and adaptability to a fast-paced environment.
- Collaborative mindset with the ability to communicate effectively with a diverse group of team members, leadership, and other entities.
General Equipment/Machines Used:
Standard office equipment (i.e. computer, laptop, smartphone, telephone, copy machine, printer) and other general office equipment and materials.
Physical Demands:
Physical conditions commensurate with the duties of the position and include working in an open, shared work layout. Moving inside the office and production areas, sitting for prolonged periods of time, and operating a computer and other communications equipment is necessary on a regular basis. Regular interaction with others via phone, personal contact, and other modes of communication is required. Generally subject to indoor environmental conditions including, but not limited to, lighting, temperature, and noise typical for an open floorplan office. Regular times of fast-paced and challenging workloads, incl. elevated stress levels that are typical in a business operations environment are customary in this position. Mental demands include handling several requests and situations at the same time and require a high level of concentration.
Working Conditions:
Work can be performed onsite, hybrid, or fully remote, with some flexibility at the discretion of the management team. Days and work hours are normally Monday through Friday from the morning to early evening hours. Availability outside of customary business hours, incl. on-call hours or weekend coverage is customary to assist with operational needs or unforeseen changes. Occasional travel for meetings and training purposes may be required via ground or air transportation.
PLEASE NOTE:TO APPLY TO THIS POSITION, please send your resume to HR(AT)SIMONHEGELE.COM
Salary: $62,800 – $69,100 / yearOriginally posted on Himalayas