高级客户经理，AMER
Sr Account Manager, AMER
关于 Customer.io
超过 8000 家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io 驱动自动化沟通，让人们真正想要接收。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
关于职位
大家好，我是 Matt Lane，Customer.io 的客户经理，我正在寻找一位高级客户经理加入我们的 AMER 团队。这是一个收入责任角色——你将管理中型市场和企业客户的组合，推动续约，识别扩展机会，并建立让客户希望与我们共同成长的关系。你将加入一个紧密协作的团队，并成为你所负责账户的关键商业声音。
此职位仅对美国候选人开放。
我们重视的品质
- 商业责任感——你将你的业务组合视为自己的，因为确实如此
- 预测纪律和数据驱动决策，而不是凭直觉
- 多线关系——你在整个组织中建立信任，而不仅仅是一个支持者
- 通过价值实现扩展，而不是通过功能限制或机械杠杆
- 与客户成功团队密切合作——你将其视为合作伙伴，而不是交接对象
你将负责
- 负责中型市场和企业客户的完整商业策略——续约、扩展和流失预防
- 通过帮助客户更战略性地采用 Customer.io 推动增长，识别新的使用场景并清晰传达投资回报率
- 使用清晰、可重复的方法准确预测续约和扩展管道
- 从日常操作人员到总监和副总裁建立多线关系，成为值得信赖的商业顾问
- 与客户成功团队紧密合作以了解账户健康状况，并与销售团队在扩展交易中合作
- 在复杂续约中与法务和财务部门互动，并跨职能协作推进交易
我们寻找的人选
- 5 年以上高级客户经理、销售或相关 SaaS 商业角色经验，直接负责收入数字
- 管理过 500 万美元 ARR 的经验，主要集中在中型市场领域
- 有证明的能力在超出费用或结算之外增加客户支出——通过采用和价值传达实现真正的扩展
- 你能够清晰地解释你的预测方法论——不需要是特定框架，只要是你自己掌握的逻辑即可
- 能够提取使用数据，跟踪
查看英文原文
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for a Senior Account Manager to join our AMER team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own.
This role is open to candidates US candidates only.
What we value
- Commercial ownership — you treat your book of business like it's yours, because it is
- Forecasting discipline and data-driven decision-making, not gut feel
- Multi-threaded relationships — you build trust across the org, not just with one champion
- Expansion through value, not feature gates or mechanical levers
- Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What you'll do
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
- Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
- Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
- Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
- Partner closely with Customer Success on account health and with Sales on expansion deals
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What we're looking for
- 5+ years in a Sr Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
- Experience managing $5m ARR, predominantly in the MM space
- Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
- A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
- Strong communicator — clear and persuasive with both technical and non-technical stakeholders
- Based in AMER
Compensation & Benefits
We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take-Home Assignment
- 1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.