收入负责人，自助仓储
Revenue Lead, Self-Storage
**关于SafeLease**
在SafeLease，我们正在重新思考在技术变革时代如何销售财产与责任保险。我们认为，行业最大的低效问题不是技术问题——而是结构性问题。我们正在组建一支团队来解决这些问题。
SafeLease是一家盈利的保险公司，为商业地产主及其租户设计、承保并分发专业保障产品。大多数保险公司要么分销产品，要么承担风险——我们两者都做。我们用自己的资本支持保单，这意味着我们掌控整个技术栈：产品设计、技术以及我们的行动速度。这种端到端的所有权让我们能够为客户带来真正的灵活性，为全国超过4000处物业、价值数十亿美元的资产节省时间和成本。
我们是一个85人的团队，每年增长超过100%，并且在不牺牲盈利能力和文化的情况下实现了这一点。在这里，你将获得高度的自主权和解决广泛问题的机会。我们拥抱最新的技术，快速协作，并以小型公司的强度运作，每个人的工作都清晰可见。如果你正在寻找一个与认真对待工作的伙伴一起磨练技艺的地方，你会很快融入这里。
### **关于该职位**
我们正在寻找一位收入负责人，负责SafeLease全套自存储保险产品的全部分销、服务和客户成功工作——租户保护、租户保险以及专业财产与责任保险。你将管理业务单元的商业引擎，负责我们的产品通过直接面向运营商的渠道以及我们不断扩展的零售代理和经纪人网络进入市场的方式，日常如何为合作伙伴和客户提供服务，以及如何长期保留和拓展关系。
该职位位于存储产品业务单元，与总经理一同工作。你将与首席营收官（CRO）的销售团队、首席营销官（CMO）的产品营销团队以及首席信息官（CIO）的保险产品组进行跨职能合作——但你的责任是垂直领域的收入数字和客户群体的健康状况。SafeLease最近已向全国独立零售代理和经纪人开放其专业财产与责任计划，收入负责人将与我们现有的直接面向运营商的分销渠道一起扩大这一渠道。
### **你将负责**
**分销：**
- 设计并执行所有自存储保险产品的分销策略（租户保护、租户保险和专业财产与责任保险）
- 管理分销渠道的运营，包括直接面向运营商的渠道和不断扩展的零售代理及经纪人网络
- 与内部和外部合作伙伴协调，确保产品顺利交付并满足客户需求
- 制定并实施分销渠道的绩效指标和KPI，持续优化效率和覆盖率
**客户服务：**
- 建立并维护高效的客户服务流程，确保客户在生命周期内获得高质量的支持
- 设计并实施客户成功计划，提高客户满意度和留存率
- 与产品、技术和运营团队紧密合作，推动客户体验的持续改进
**客户关系管理：**
- 管理客户关系，建立长期合作关系，推动客户价值最大化
- 分析客户数据，识别增长机会并制定相应的策略
- 与销售和营销团队协作，确保客户获取和保留目标的一致性
查看英文原文
**About SafeLease**
At SafeLease, we're rethinking how P&C insurance is sold in an age of technological change. We believe the industry's biggest inefficiencies aren't technical problems — they're structural ones. And we're building the team to tackle them.
SafeLease is a profitable insurance business that designs, underwrites, and distributes specialty coverage for commercial property owners and their tenants. Most insurance companies either distribute products or bear the risk — we do both. We back our policies with our own capital, which means we control the full stack: product design, tech, and the speed at which we move. That end-to-end ownership lets us offer customers real flexibility, saving time and money for more than 4,000 properties insured for billions in value nationwide.
We're a team of 85, growing over 100% annually, and we've done it without sacrificing profitability or culture. Here, you'll get high discretion and a wide aperture of problems to solve. We embrace the newest technologies, move fast together, and operate with the intensity of a small company where every person's work is visible. If you're looking for a place to sharpen your craft alongside people who take their work seriously, you'll fit right in.
### **About The Role**
We’re looking for a revenue leader to own all distribution, servicing, and customer success across SafeLease’s full suite of self-storage insurance products — tenant protection, tenant insurance, and specialty property & casualty. You will run the commercial engine of the business unit, responsible for how our products reach the market through both our direct-to-operator channel and our growing network of retail agents and brokers, how partners and customers are served day-to-day, and how we retain and expand relationships over time.
This role sits within the Storage Products business unit alongside the General Manager. You’ll work cross-functionally with our CRO’s sales organization, our CMO’s product marketing team, and our CIO’s insurance product group — but your accountability is to the vertical’s revenue number and the health of its customer base. SafeLease recently opened its specialty P&C program to independent retail agents and brokers nationwide, and the Revenue Lead will scale this channel alongside our established direct distribution to operators.
### **What You’ll Own**
**Distribution:**
- Design and execute the distribution strategy across all self-storage insurance products (tenant products and commercial P&C), spanning both the direct-to-operator channel and the retail agent/broker network.
- Own and grow the retail agent and broker channel launched in 2026, including producer onboarding, activation, and ongoing relationship management.
- Identify, develop, and manage relationships with key distribution partners such as facility management companies, REITs, aggregators, technology platforms, and independent insurance agencies.
- Collaborate with the centralized Sales and Marketing teams to align pipeline generation with vertical-specific positioning and messaging.
- Build and optimize the distribution mix across direct and agent channels to balance growth with unit economics.
**Servicing:**
- Own the end-to-end servicing experience for storage insurance customers and distribution partners.
- Ensure onboarding, policy administration, and ongoing support meet or exceed expectations at scale.
- Build and manage the servicing team and operational workflows, working with Technology to automate where possible.
- Monitor servicing KPIs (response time, resolution rate, partner NPS) and drive continuous improvement.
**Customer Success:**
- Drive net revenue retention through proactive account management, upsell, and cross-sell.
- Build a success function that identifies at-risk accounts early and intervenes effectively.
- Develop the playbook for expanding wallet share within existing storage operator relationships.
- Serve as the voice of the customer back into the business unit, informing product improvements and new feature priorities.
### **What We’re Looking For**
- 10+ years of experience in revenue leadership, distribution, or commercial roles within insurance, insurtech, or adjacent B2B financial services.
- Deep familiarity with the self-storage industry. Existing relationships with storage operators, REITs, and industry partners that allow you to hit the ground running are critical.
- Proven track record of building and scaling distribution channels, ideally in specialty or commercial insurance.
- Experience owning a revenue number (quota, retention target, or P&L line) and consistently delivering.
- Comfort operating in a high-growth, evolving organizational structure where you’ll need to build processes and teams from scratch.
- Strong cross-functional instincts. That means you know how to partner with product, marketing, underwriting, and engineering without needing direct authority.
- Executive presence and communication skills suited to managing relationships with large operators, REITs, and C-suite stakeholders.
### **Nice to Haves**
- Experience at a managing general agent (MGA), managing general underwriter (MGU), or specialty carrier.
- Underwriting background or working knowledge of commercial P&C underwriting principles is a plus but not required.
- Background in property insurance, tenant/occupant protection programs, or specialty P&C lines.
- Familiarity with self-storage management software platforms (e.g., SiteLink, storEDGE, Hummingbird).
- Prior experience in a business-unit or “company within a company” structure.
**Why SafeLease?**
**The tech:** Our prospects convert fast because we’re solving real problems and delivering serious value to commercial real estate owners.
**The team:** We’re a team of seasoned pros and sharp operators who know how to move fast and build smart. High standards, low ego.
**The stability:** We’re well-funded, growing fast, and we make sure our team shares in that success with competitive pay and equity.
**The employee experience:** We also offer unlimited PTO, full health benefits, flexible work setups, and the kind of culture where people _want_ to show up to do their best work.
_If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory._
_Employment at SafeLease is contingent upon a satisfactory verification of a general and criminal background check._