奢侈品旅行运营协调员
Luxury Travel Operations Coordinator
职位描述
我们正在寻找一位异常有条理、注重细节的高端旅游运营协调员，以支持一家不断壮大的高端旅游咨询业务。
该职位专注于客户旅行的运营方面。您将确保每趟旅行在幕后得到妥善协调，从安排机场接送和与酒店沟通客户偏好，到跟进确认信息并确保重要细节不会被遗漏。
您将与主要旅游顾问密切合作，该顾问负责客户关系、酒店推荐、行程策略和销售。您的职责是将这些决策准确高效地执行。这是一个适合喜欢组织工作、书面沟通、旅行物流，并确保每个细节都得到处理的人的理想职位。
主要职责
• 管理并回复与正在进行的旅行相关的客户和供应商邮件。
• 与酒店、目的地合作伙伴和交通公司安排机场接送、酒店接送和其他交通。
• 在客户入住前向酒店发送VIP、到达前和偏好邮件。
• 与酒店沟通重要的客户偏好，包括房间要求、床铺、儿童年龄、庆祝活动、饮食需求、到达时间、客房服务偏好和其他相关细节。
• 在需要时确认酒店设施、首选合作伙伴优惠、积分、升级和其他预订包含内容。
• 跟进酒店和供应商，确保请求已收到并得到确认。
• 跟踪未完成的请求、确认、截止日期、付款、取消日期和其他重要旅行细节。
• 在适当的时候协助处理餐厅、水疗、活动和礼宾服务请求，主要通过与酒店礼宾团队和目的地合作伙伴协调。
• 审核确认信息和供应商通讯的准确性并标记差异。
• 协助准备和整理面向客户的旅行信息和确认文件。
• 在内部系统中维护准确的客户偏好和旅行信息。
• 监控正在进行的旅行，并主动识别缺失的信息或未解决的物流问题。
• 上报重要的客户问题、定价决策、行程变更或需要顾问判断的情况。
• 随着业务增长，协助顾问完成其他旅行运营和行政项目。
我们寻找的人选
• 极强的细节关注能力。小错误可能导致严重后果。
查看英文原文
About the Role
We are looking for an exceptionally organized, detail-oriented Luxury Travel Operations Coordinator to support a growing luxury travel advisory business.
This role is focused on the operational side of client travel. You will help ensure that every trip is properly coordinated behind the scenes, from arranging airport transfers and communicating client preferences to hotels to following up on confirmations and making sure important details do not fall through the cracks.
You will work closely with the lead travel advisor, who handles client relationships, hotel recommendations, trip strategy, and sales. Your role is to take those decisions and help execute them accurately and efficiently. This is an ideal position for someone who enjoys organization, written communication, travel logistics, and making sure every detail is handled.
Key Responsibilities
• Manage and respond to client and supplier emails related to active trips.
• Arrange airport transfers, hotel transfers, and other transportation with hotels, destination partners, and transportation companies.
• Send VIP, pre-arrival, and preference emails to hotels before client stays.
• Communicate important client preferences including room requests, bedding, children’s ages,celebrations, dietary needs, arrival times, housekeeping preferences, and other relevant details.
• Confirm hotel amenities, preferred partner benefits, credits, upgrades, and other booking inclusions when needed.
• Follow up with hotels and suppliers to make sure requests have been received and confirmed.
• Track outstanding requests, confirmations, deadlines, payments, cancellation dates, and other important trip details.
• Assist with restaurant, spa, activity, and concierge requests when appropriate, primarily by coordinating with hotel concierge teams and destination partners.
• Review confirmations and supplier communications for accuracy and flag discrepancies.
• Help prepare and organize client-facing trip information and confirmations.
• Maintain accurate client preferences and trip information in internal systems.
• Monitor active trips and proactively identify missing information or unresolved logistics.
• Escalate important client issues, pricing decisions, itinerary changes, or situations requiring advisor judgment.
• Support the advisor with additional travel operations and administrative projects as the business grows.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
What We’re Looking For
• Exceptional attention to detail. Small mistakes can create large problems in travel, so accuracy is essential.
• Excellent written English with strong grammar, spelling, and professional communication skills.
• Strong organizational skills and the ability to manage many trips and requests simultaneously.
• A proactive mindset. You should notice when something is missing, follow up without being asked, and close the loop on outstanding requests.
• Strong judgment about what you can handle independently and what should be escalated.
• Comfort communicating professionally with luxury hotels, concierges, destination management companies, transportation providers, and other travel partners.
• Ability to follow established processes while adapting when travel plans change.
• Reliability and consistency. Clients often travel across weekends, holidays, and multiple time zones, so details need to be handled on schedule.
• Discretion when working with confidential client information and high-profile or high-net-worth travelers.
• Ability to work independently in a remote environment.
Preferred Experience
Experience in luxury travel, hospitality, hotels, executive assistance, concierge services, or high-end customer service is strongly preferred. Familiarity with luxury hotel brands and the expectations of five-star travelers is a plus. Experience coordinating travel logistics, transportation, reservations, or complex schedules is also valuable.
How This Role Works
This is primarily an operations and execution role rather than a sales role.
The lead advisor will generally determine the hotels, overall trip structure, and recommendations presented to clients. You will help turn those decisions into a well-executed trip by managing logistics, supplier communication, client preferences, confirmations, and follow-through.
Over time, there may be opportunities to take ownership of additional parts of the client experience as you become familiar with our clients, partners, and processes.