高级客户成功架构师
Senior Customer Success Architect
Amplitude 是领先的 AI 分析平台，帮助超过 4700 客户——包括 Atlassian、Burger King、NBCUniversal 和 Square——打造更好的产品和数字体验。通过在我们平台中嵌入强大的 AI 代理，团队可以更快地分析、测试和优化用户体验。在 G2 的 2026 年冬季报告中，Amplitude 在多个类别中排名第一，是产品、数据和营销团队的首选解决方案。了解更多信息，请访问 [amplitude.com](http://amplitude.com)。
作为一家组织，我们通过践行我们的价值观来为客户创造价值。我们以谦逊的态度行事，对问题和成功负责，以成长型思维面对挑战，并将客户置于我们一切工作的核心。
**Amplitude 对多元化、公平与包容（DEI）的承诺：** Amplitude 认为多元化能够促进更好产品的创造，提升解决复杂问题的能力，并推动更强大的解决方案。我们努力营造一个包容的环境——注重心理安全、同理心和人际连接，让所有背景的员工都能茁壮成长。
我们正在寻找一位客户成功架构师加入我们的 EMEA 客户成功团队。你将加入一个成熟且协作的团队，与在这里成长过职业生涯的人共事。
这是一个关键角色，你将作为技术专家，参与最复杂和最高优先级的客户项目，从实施、采用到续约的任何阶段。
理想的候选人是一位充满热情的专业人士，在快节奏的环境中表现出色，并对“事物如何工作”以及“事物应该如何工作”充满强烈的好奇心。你是一个注重解决方案和执行力的人，致力于完成任务。
**作为客户成功架构师，你将：**
- 精通 Amplitude 产品，以便为分类法设计、数据采集和数据治理提供战略咨询。
- 成为 Amplitude 平台的专家，帮助客户将其集成到更多的数据流和业务流程中，从而使 Amplitude 成为客户的重要业务伙伴。
- 作为客户信赖的技术顾问。
- 收集、整理并报告趋势和客户洞察，以优化业务流程、文档和服务。
- 与 Amplitude 的产品、工程、平台等团队进行跨职能协作。
查看英文原文
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at [amplitude.com](http://amplitude.com).
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
**Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):** Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their careers here at Amplitude.
This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal.
The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things _should_ work". You are a solution- and execution-oriented individual with a dedication for getting things done.
**As a Customer Success Architect, you will:**
- Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
- Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Serve as a trusted technical advisor for our customers.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.
**You'll be a great addition to the team if you have:**
- At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our [integration partners](https://amplitude.com/integrations).
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the [Amplitude Applicant Privacy Notice](https://amplitude.com/job-applicant-privacy-notice).
_Staying Safe - Protect Yourself From Recruitment Fraud_
_We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @_ _[amplitude.com](http://amplitude.com/)_ _email address. You can learn more about how to protect yourself from these types of fraud by referring to_ _[this article](https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes)_ _. Please exercise caution and cease communications if something feels suspicious about your interactions._