高级 AWS 云架构师 - 管理服务
Senior AWS Cloud Architect - Managed Services
**你是什么样的人**
你是一位经验丰富的云架构师。你负责运营的构建和运行，主架构师负责技术架构和设计，而实践经理负责战略和市场推广。
**职位简介**
高级AWS托管服务工程师与AWS实践经理、主架构师和托管服务团队合作，构建并运营Myriad360的AWS托管服务产品，负责一个旨在增长和扩展的服务的运营构建和运行。
该职位有两个主要职责。首先，构建并运营托管服务：包括日常运行所需的事件管理、服务台、监控、自动化和报告。其次，负责AWS MSP项目认证，包括自我评估、证据收集和审计准备，以获得并保持该认证。
该职位从实际操作开始，构建并运营服务。随着业务扩展，有明确的路径来领导你参与创建的托管服务团队。
**必须在美国工作。**
**其他职责包括：**
- 建立并运行事件管理：识别、记录、分类、优先级、调查、操作手册、解决和关闭。
- 构建并运营服务台和支持模型，包括对合作伙伴拥有和客户拥有的账户的AWS支持计划覆盖。
- 定义并管理SLA和服务级别管理。
- 实现事件管理、动态监控、可观测性以及预测性监控/AIOps。
- 编写操作手册和自动化流程，以重复运行服务。
- 建立服务连续性、灾难恢复和备份流程。
- 在托管服务中构建FinOps报告和财务规划。
- 建立人员入职流程和运行和审计服务所需的运营流程文档。
- 负责AWS MSP项目认证：构建服务以满足MSP项目要求，并负责自我评估、证据收集和审计准备。
- 构建客户服务管理机制（报告、服务评审频率、升级路径）并运行关键服务评审。
- 使用AI和自动化来运营和扩展服务，利用AI/ML平台帮助解决工单、发现异常并识别优化机会。
- 协助构建并最终领导AWS托管服务运营团队。
**期望的技能和经验：**
- 有运营AWS托管服务的经验
查看英文原文
**Who You Are**
You are a seasoned Cloud Architect. You own the operational build-and-run, the Principal Architect owns technical architecture and design, and the Practice Manager owns strategy and go-to-market.
**About The Role**
The Senior AWS Managed Services Engineer builds out and operates Myriad360's AWS managed service offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.
This role has a dual mandate. First, build and operate the managed service: the incident management, service desk, monitoring, automation, and reporting that make it run day to day. Second, own AWS MSP Program certification, including the self-assessment, evidence collection, and audit readiness required to achieve and maintain designation.
The role starts hands-on, building and operating the service. As the practice scales, there is a clear path to lead the managed services team you help create.
**Must be based in the United States.**
**Other responsibilities include:**
- Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.
- Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
- Define and manage SLAs and service-level management.
- Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
- Author operational runbooks and automation to run the service repeatably.
- Establish service continuity, disaster recovery, and backup processes.
- Build FinOps reporting and financial planning into the managed service.
- Set up personnel onboarding and the operational process documentation required to run and audit the service.
- Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
- Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.
- Use AI and automation to operate and scale the service, leveraging AI/ML platforms to help resolve tickets, surface anomalies, and identify optimization opportunities.
- Help build and, over time, lead the AWS managed services operations team.
**Desired skills and experience:**
- Experience operating an AWS managed service or MSP practice, hands-on with the service-delivery disciplines above.
- Experience building repeatable managed services capabilities, operational processes, and service delivery models.
- Experience contributing to an AWS MSP Program audit or a similar operational audit is a strong plus.
- Experience within a Managed Services Provider (MSP) environment strongly preferred.
- General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training) preferred.
- Experience driving cloud modernization and AI-enabled operational transformation initiatives preferred/
- Familiarity with Microsoft Azure and Google Cloud Platform preferred.
**Required Certifications**
- AWS Certified SysOps Administrator - Associate
- AWS Certified Solutions Architect - Associate
**Preferred Certifications**
- AWS Certified DevOps Engineer - Professional
- AWS Certified Solutions Architect - Professional
- FinOps Certified Practitioner
- ITIL Foundation or higher
- AWS Certified Machine Learning Engineer - Associate
- AWS Certified Security - Specialty
- AWS Certified Advanced Networking - Specialty
**A Little About Us**
Our mission is to challenge and enable our employees to achieve great things.
**We live and breathe our core values:**
- **We Before Me:** We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
- **Dare To Be Great:** We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
- **Own It:** We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
**Some of Our Benefits**
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
**Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is** **$150,000- $250,000 OTE** **, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.**
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.