客户成功经理，增长部门
Customer Success Manager, Growth
在Linear，我们正在打造团队和代理人的产品开发系统。人工智能正在根本性地改变软件的构建方式，而我们正在塑造这个新时代所需的工具。
自2019年成立以来，Linear已成为超过40,000家公司的首选平台（包括OpenAI、Coinbase和Ramp），用于规划、构建和发布他们的产品。如今，我们的团队分布在北美、欧洲和澳大利亚，我们仍在全球范围内持续扩展。让我们团结在一起的是不懈的专注、快速的执行，以及对软件工艺的深刻重视。
我们正在寻找一名客户成功经理，以帮助管理与Linear顶级客户的合作关系。作为早期团队的一员，你将在建立基础和制定最佳实践方面发挥关键作用。你将倡导客户的需求，并确保他们在整个组织中充分实现Linear的价值。你的工作将涉及新客户的入职、持续的支持与赋能，以及培养牢固的关系以提高客户满意度和留存率。
地点与工作模式
Linear是一家以远程为主的工作公司，在旧金山、纽约和伦敦设有可选的联合办公空间。此职位面向北美地区的候选人开放，你可以在该地区的任何地方工作。我们重视深度专注和异步协作，通过团队外出活动、可选的联合办公和偶尔的旅行来有意地进行面对面的连接。
你将负责
- 与Linear中型市场的关键利益相关者建立并维护良好的关系——作为客户咨询、问题和反馈的主要联系人
- 成为产品专家，帮助客户使用Linear实现业务成果
- 推动客户入职和培训，学习Linear的功能和最佳实践；不断努力扩大账户内的使用和采用
- 代表客户的声音；在内部倡导客户需求，与产品、销售和支持团队合作，解决挑战并推动产品改进
我们寻找的人选
- 在技术客户接触岗位上有3年以上相关工作经验
- 必须有SaaS和初创公司经验；能够在快节奏和灵活的环境中工作和适应
- 强大的组织和时间管理能力，能够处理多项任务并有效优先排序
- 出色的口头和书面沟通能力
查看英文原文
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you'll do
- Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback
- Become a product expert and help customers use Linear to drive business outcomes
- Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
- Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we're looking for
- 3+ years relevant work experience in a technical customer-facing role
- SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
- Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
- Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
- Previous experience working with product + engineering teams and/or developer tools is preferred
What we offer
- Interesting and challenging work
- Work-life balance
- Competitive salary and equity
- Employee-friendly equity terms (early exercise, extended exercise)
- Stipend to set up your home office
- Paid lunch and coffee during workdays
- Work remotely, no commuting to the office
- Paid co-working space/desk at an office
- Health, dental, and vision insurance (US)
- Regular team events and offsites
- 5 weeks of paid vacation
- 4 months of paid parental leave
Learn how we think and work:
- A story about our mission: Read Me https://linear.app/readme
- Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear
- Building our way: Announcing our Series C https://linear.app/blog/building-our-way
- Sequoia Capital Spotlight: Designing for the Developers https://www.sequoiacap.com/article/linear-spotlight/
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- A video series: Conversations on Quality https://linear.app/quality
- Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.