高级经理/总监，实施
Senior Manager/Director, Implementations
PermitFlow 正在重新定义美国的建设方式。我们是一家应用人工智能公司，为全国的建设者服务，解决经济中最大的信息挑战之一：了解什么可以建设、在哪里建设以及如何建设。我们的 AI 代理团队帮助增长最快的建筑公司处理从许可和执照到检查和项目收尾的所有事项——加速住房、清洁能源和基础设施的发展。
尽管建筑行业规模达到 1.6 万亿美元，但仍面临严重的延误、浪费的资金和失去的机会。PermitFlow 已经为超过 200 亿美元的开发项目带来了前所未有的速度、准确性和可见性，帮助承包商减少合规时间，降低项目风险，并自信地扩展业务。
随着美国进入数据中心、工厂、住房和可再生能源领域的新的资本支出超级周期，加入 PermitFlow 意味着构建每个推动下一轮再工业化建设项目的 AI 基础设施。
我们已筹集超过 9000 万美元，最近完成了 B 轮融资，https://www.permitflow.com/blog/permitflow-series-b，投资方包括顶级机构 Accel、Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/、Initialized、Y Combinator、Felicis 和 Altos Ventures，同时获得 OpenAI、Google、Procore、ServiceTitan、Zillow、PlanGrid 和 Uber 的领导支持。
职机会
我们正在招聘一位高级实施经理/总监，负责组建并带领一个团队，负责客户从签署合同到合作前 90 天的入职流程。向客户成功副总裁汇报，这是一个需要管理团队的职位：你将招聘、培养和指导实施经理和专家，设定执行标准，并负责决定新客户是否留存的关键指标。
这是一个位于纽约市办公室的线下岗位，采用混合办公模式（周一、周三、周五在办公室），最多可有 25% 的出差。
你将负责
- 指导实施经理处理复杂的大型企业启动，包括升级和高风险账户
- 作为最高风险启动和最复杂高风险账户的领导赞助人，并在产品、运营和客户成功之间出现权衡时，成为客户的内部倡导者
- 保持高效的运营节奏：一对一会议、管道审查、账户健康审查以及每个账户的复盘
- 与销售团队合作进行交接
查看英文原文
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
THE OPPORTUNITY
We are hiring a Senior Manager/Director of Implementation to build and lead the team that owns customer onboarding from contract signature through their first 90 days of our partnership. Reporting to the VP Customer Success, this is a people-management position: you will hire, develop, and mentor a team of Implementation Managers and Specialists, set the bar for execution, and own the metrics that determine whether new customers stick.
This is an in-person position at our New York City office with a hybrid schedule (M/W/F in-office) and up to 25% travel.
WHAT YOU'LL DO
- Coach Implementation Managers through complex enterprise launches, including escalations and at-risk accounts
- Serve as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS
- Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account
- Partner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery
- Hire ahead of growth and ramp new IMs quickly to full ownership
- Identify the recurring patterns behind launch slippage and customer friction, and close them through process, tooling, or training changes, codifying improvements into playbooks the team can run from
WHAT WE'RE LOOKING FOR
- 4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers
- 8+ years in implementation, onboarding, or professional services
- A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one
- Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams
- Comfort operating in regulated or operationally complex environments where the work is not purely software
- Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.