高级客户成功经理
Senior Client Success Manager
**我们是谁**
Zeta Global（NYSE: ZETA）是基于人工智能的营销云平台，利用先进的人工智能（AI）和数万亿消费者信号，帮助营销人员更高效地获取、增长和留住客户。通过Zeta营销平台（ZMP），我们的愿景是通过将身份识别、智能分析和全渠道激活统一到一个平台中，使复杂的营销变得简单——该平台由行业内最大的专有数据库和人工智能驱动。我们的企业客户在多个垂直领域内，能够通过每个渠道为消费者提供个性化体验，从而提升营销项目的成效。Zeta由David A. Steinberg和John Sculley于2007年创立，总部位于纽约市，并在全球设有办事处。了解更多，请访问[www.zetaglobal.com](https://www.zetaglobal.com)。
**职位概述**
我们正在寻找一位高度积极、成果导向的**高级客户成功经理**，其对建立战略客户合作关系并实现卓越成果充满热情。该职位将作为客户的可信顾问，同时负责所辖客户的运营主导工作。高级客户成功经理将负责推动客户成功，监督活动执行，识别增长机会，并确保客户目标与Zeta解决方案保持一致。
理想的候选人应具备战略思维、强大的项目管理能力和出色的客户关系建设能力，以实现可衡量的业务成果并促进长期的客户合作。
**主要职责**
客户战略与增长
- 与客户利益相关者建立并维护良好的关系，作为值得信赖的合作伙伴和倡导者。
- 利用对Zeta解决方案、客户目标、行业趋势和市场动态的专业知识，提供战略建议以推动账户增长和绩效提升。
- 与销售团队紧密合作，识别程序优化、创新和增量收入生成的机会，制定并向客户提供增长策略。
- 创建并管理客户路线图，明确关键里程碑、测试策略、优化机会和长期业务目标。
**活动与项目管理**
- 负责营销活动的全流程执行，确保客户目标、时间表和绩效预期得到满足。
查看英文原文
**WHO WE ARE**
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to [www.zetaglobal.com](https://www.zetaglobal.com).
**OVERVIEW**
We are seeking a highly motivated and results-driven **Senior Client Success Manager** who is passionate about building strategic client partnerships and delivering exceptional results. This individual will serve as a trusted advisor to clients while acting as the operational lead across assigned accounts. The Senior CSM will be responsible for driving client success, overseeing campaign execution, identifying growth opportunities, and ensuring alignment between client objectives and Zeta's solutions.
The ideal candidate combines strategic thinking, strong project management capabilities, and outstanding relationship-building skills to deliver measurable business outcomes and foster long-term client partnerships.
**Key Responsibilities**
Client Strategy & Growth
- Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate.
- Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements.
- Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients.
- Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives.
**Campaign & Project Management**
- Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met.
- Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation.
- Develop and manage project plans, timelines, and deliverables while proactively identifying and mitigating risks.
- Ensure seamless coordination across internal teams to drive operational excellence and high-quality client deliverables.
**Client Communication & Account Leadership**
- Serve as the primary point of contact for all client communications, including campaign updates, performance reporting, strategic recommendations, creative revisions, and operational requests.
- Lead recurring client meetings, including weekly status calls, quarterly business reviews, and strategic planning sessions.
- Develop clear, concise, and impactful client-facing materials that communicate performance, progress against objectives, and future opportunities.
- Maintain comprehensive documentation of client activities, decisions, deliverables, and action items to ensure alignment and accountability across teams.
**Qualifications & Experience**
- Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience.
- 6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role.
- Proven ability to build, manage, and strengthen relationships with stakeholders at all levels of an organization.
- Demonstrated success managing multiple complex projects in a fast-paced, deadline-driven environment.
- Strong strategic thinking and problem-solving skills, with the ability to translate client objectives into actionable recommendations.
- Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively.
- Exceptional written, verbal, presentation, and business communication skills.
**Preferred Attributes**
- Experience working within a cross-functional environment that includes Sales, Operations, Creative, Analytics, and Product teams.
- Ability to interpret campaign performance and identify opportunities for optimization and growth.
- A proactive, client-first mindset with a passion for delivering measurable business results.
- Experience presenting to executive-level stakeholders.
**Additional Requirements**
- Willingness to travel as needed to support client meetings, business reviews, and company events.
This role offers the opportunity to become a strategic advisor to some of Zeta's most important clients while driving growth, innovation, and client success across a dynamic and rapidly evolving digital marketing landscape.
**BENEFITS & PERKS**
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
**SALARY RANGE**
The salary range for this role is $80,000.00 - $100,000.00, depending on location and experience.
**PEOPLE & CULTURE AT ZETA**
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: [https://zetaglobal.com/blog/a-look-into-zetas-ergs/](https://zetaglobal.com/blog/a-look-into-zetas-ergs/)
**ZETA IN THE NEWS!**
[https://zetaglobal.com/press/?cat=press-releases](https://zetaglobal.com/press/?cat=press-releases)
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