离职专员 EMEA - 2年固定期限合同工
Offboarding Specialist EMEA - 2-Year Fixed-Term Contractor
关于 Remote People
在 Remote People，我们正在构建支持无国界团队的基础设施。通过处理全球薪资、福利、税务和合规问题，我们的技术使企业能够一键合规地在全球任何地方雇佣员工。
如果您希望加入我们实现让每个人都能在理想工作中为任何公司工作、从世界任何地方工作的愿景，请立即申请！
我们致力于打造一个全球化的、多元化的团队，代表不同的背景、观点和经验。我们欢迎所有人的申请，无论性别、种族、性取向、宗教、婚姻或家庭状况、年龄或残疾。成为 Remote People 的一员意味着成为不断壮大的国际大家庭的一员。
职位概述：
作为离职专员，您将负责欧洲市场的员工离职案例，重点处理非自愿解雇和复杂的员工离职情况。
您将引导客户完成从初始请求到解决的整个离职流程，协调文件、时间表、当地要求和内部利益相关者。您经常需要处理敏感且时间紧迫的案件，因此在这个职位上取得成功需要出色的组织能力、积极的沟通能力、良好的判断力，以及在处理困难情况时保持冷静的能力。
这是一个为期两年的固定期限合同职位，根据业务需求和表现，有潜力转为正式全职岗位。
关键职责：
- 全程管理员工解雇和自愿辞职，确保案件准确并在规定时间内推进。
- 作为客户的首要联系人，在离职流程中提供清晰、及时和主动的指导。
- 与客户进行初步通话，了解解雇请求，解释下一步行动，识别潜在风险，并管理预期。
- 准备、审核并协调解雇信、警告信、离职文件和其他所需文件。
- 同时处理多个活跃案件，密切跟踪截止日期、跟进事项、文件和待办事项。
- 与法务、薪资、财务、人力资源和其他内部利益相关者协调，确保案件准确且合规地解决。
- 支持复杂和升级的案件，包括员工纠纷、对解雇条款或补偿的分歧，以及涉及法律程序的案件。
查看英文原文
About Remote People
At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
Position Overview:
As an Offboarding Specialist, you will manage employee offboarding cases across European markets, with a strong focus on involuntary terminations and complex employee exits.
You will guide clients through the offboarding process from initial request to resolution, coordinating documentation, timelines, local requirements, and internal stakeholders. You will often work on sensitive and time-critical cases, so success in this role requires excellent organization, proactive communication, sound judgment, and the ability to remain composed when managing challenging situations.
This is a 2-year fixed-term contractor position, with the potential to grow into a permanent FTE opportunity based on business needs and performance.
Key Responsibilities:
- Manage employee terminations and voluntary resignations end-to-end, ensuring cases progress accurately and within required timelines.
- Act as a primary point of contact for clients, providing clear, timely, and proactive guidance throughout the offboarding process.
- Conduct preliminary calls with clients to understand termination requests, explain next steps, identify potential risks, and manage expectations.
- Prepare, review, and coordinate termination letters, warning letters, separation documentation, and other required documents.
- Manage multiple active cases simultaneously while closely tracking deadlines, follow-ups, documentation, and outstanding actions.
- Coordinate with Legal, Payroll, Finance, HR, and other internal stakeholders to ensure accurate and compliant case resolution.
- Support complex and escalated cases, including employee disputes, disagreements regarding termination terms or compensation, and cases involving external legal counsel.
- Manage sensitive and challenging conversations with clients and employees with professionalism, empathy, and confidence.
- Proactively identify potential risks, blockers, or missing information and take action before they impact the offboarding timeline.
- Maintain accurate case records and ensure all required employee information and documentation is appropriately completed and archived.
- Support deposit refunds and other offboarding-related financial processes in coordination with Finance when applicable.
- Share knowledge and best practices with the wider team to continuously improve offboarding processes and the client and employee experience.
Qualifications:
- 2+ years of relevant experience in Offboarding, Employee Relations, HR Operations, Employee Lifecycle, or a similar role.
- Hands-on experience managing employee terminations and resignations; experience owning cases end-to-end is strongly preferred.
- Experience supporting employees across European markets and navigating different local employment requirements is highly desirable.
- Good understanding of termination processes, notice requirements, employee separation documentation, and general employment compliance principles.
- Experience managing multiple cases, tickets, or employee requests simultaneously in a deadline-driven environment.
- Strong organizational skills and attention to detail, with the ability to consistently track deadlines and follow-ups.
- Excellent written and verbal communication skills, with confidence working directly with clients and employees.
- Demonstrated ability to manage challenging conversations, escalations, and sensitive employee situations professionally.
- Strong customer focus and the ability to manage expectations when timelines, costs, or legal requirements differ from what a client initially expects.
- Proactive problem-solving mindset with the ability to anticipate questions, risks, and next steps.
- Comfortable collaborating with Legal and other cross-functional teams on complex cases.
- Experience within EOR, global employment, HR outsourcing, HR tech, or international HR operations is a plus.
- Bachelor's degree in Human Resources, Business Administration, or a related field is preferred but not required when equivalent practical experience is demonstrated.
Key Competencies:
- Able to manage a high volume of concurrent cases without losing track of deadlines, documentation, or follow-ups.
- Communicates clearly and proactively, manages expectations, and remains confident when clients are under pressure or dissatisfied.
- Comfortable operating in a fast-paced environment where priorities can change quickly and urgent termination cases may require immediate attention.
- Handles sensitive employee situations with discretion and humanity while remaining objective and focused on the required process.
- Works effectively across Legal, Payroll, Finance, HR, and other teams to bring complex cases to resolution.
What it's like working at Remote People
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being part of Remote People means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: join@remotepeople.com