熟练入组专员 - 医疗健康
Skilled Intake Specialist - Healthcare
其他限定地区（需当地身份）
公司SMDigital
薪资未公开
工作地点Philippines
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
注意地域限制：该职位明确限定在 Philippines 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
你将负责
- 处理与医疗相关的来电、邮件和聊天咨询
- 收集准确的患者信息并核实保险覆盖范围和资格
- 以清晰、同理心和专业的方式指导患者完成入院流程
- 与内部团队协作，确保患者顺利转介和跟进
- 准确记录所有互动，并遵守医疗标准
- 及时解决患者问题，同时保持高标准的患者护理
你具备以下条件
- 在医疗、医学或呼叫中心环境中有3年以上经验（必需）
- 熟悉医学术语、保险验证或事先授权者优先
- 具有同理心的沟通能力——能让人们感到安全和被妥善照顾
- 注重细节，特别是在处理敏感患者信息时
- 能够在多个系统中操作并处理高通话量
- 了解HIPAA并致力于保密和合规
- 能适应灵活的工作时间，在完全远程办公环境中可靠
我们提供
- 全职远程工作，配有完整的居家办公支持计划
- 从第一天起即可享受Maxicare HMO + PhilHealth保险
- SIL、带薪年假和特别生日假期
- 带薪年假
- 零利息员工贷款计划
- 绩效奖金和基于业绩的认可
- 每月一次的Gen Pow-Wows和团队活动及抽奖
- Arvios领导力发展学院和研讨会项目
- 每月与HR伙伴的一对一沟通
家庭办公室要求（必须提供截图）
- 稳定的互联网连接，至少100 Mbps的预付费网络
- 笔记本电脑/电脑配置：至少16GB内存和Intel i5核心处理器或以上
- 降噪耳机
- 双显示器为强制要求
- 备用互联网连接（预付费家庭WiFi路由器或便携式WiFi）和停电备用电源
最初发布于Himalayas
查看英文原文
WHAT YOU'LL OWN
- Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
- Gather accurate patient information and verify insurance coverage and eligibility
- Guide patients through the intake process with clarity, empathy, and professionalism
- Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
- Accurately document all interactions and maintain compliance with healthcare standards
- Resolve concerns promptly while maintaining a high standard of patient care
WHO YOU ARE
- 3+ years of experience in a healthcare, medical, or call center environment (Required)
- Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
- A compassionate communicator — you make people feel safe and well-taken-care-of
- Detail-oriented and accurate, especially when it comes to sensitive patient information
- Comfortable navigating multiple systems and managing high call volumes
- HIPAA-aware and committed to confidentiality and compliance
- Flexible with shifting schedules and reliable in a fully remote setup
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage from day one
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。