运营主管
Operations Supervisor
职能支持限定地区（需当地身份）
公司SMDigital
薪资未公开
工作地点Philippines
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
注意地域限制：该职位明确限定在 Philippines 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
你将负责
- 监督客服团队的日常运营，确保达成业绩目标
- 指导、辅导并激励团队成员持续提供优质服务
- 实时监控绩效指标，在需要支持时主动介入
- 定期组织团队会议、一对一沟通和绩效回顾
- 识别流程或绩效中的不足，并实施以人为核心的实际解决方案
- 合理升级复杂问题，确保快速有效的解决
- 与质量保证、人力资源和管理层协作，使团队表现与公司目标一致
- 提交准确且及时的团队绩效、出勤和关键指标报告
你具备
- 在呼叫中心或BPO环境中担任监督或团队领导角色3年以上（必需）
- 天生的领导者——你激励人们，而不仅仅是管理他们
- 强大的分析思维，能够解读数据并转化为行动
- 优秀的沟通能力——表达清晰、直接且始终保持专业
- 在压力下保持冷静，关键时刻果断决策
- 高度有条理，具备良好的时间管理和执行力
- 熟悉客服工具、CRM和劳动力管理系统
- 能够适应灵活的工作时间，完全致力于远程工作的责任
我们提供
- 全职远程工作，配备完整的居家办公支持计划
- Maxicare HMO + PhilHealth 医疗保险
- SIL、带薪休假和特别生日假
- 带薪年假
- 无息员工贷款计划
- 绩效奖金和基于成就的认可
- 每月一次的Gen Pow-Wows和团队互动活动及奖品
- Arvios领导力发展学院和研讨会项目
- 每月与HR伙伴的一对一沟通
居家办公要求（必须提供截图）
- 稳定的网络连接，至少100 Mbps的预付费网络
- 笔记本电脑/电脑配置：至少16GB内存和Intel i5核心处理器或以上
- 降噪耳机
- 双显示器为强制要求
- 备用网络连接（预付费家庭WiFi路由器或便携式WiFi）和停电备用电源
最初发布于Himalayas
查看英文原文
WHAT YOU'LL OWN
- Oversee the daily operations of the contact center team and ensure performance targets are met
- Coach, mentor, and motivate teammates to consistently deliver excellent service
- Monitor real-time performance metrics and step in proactively when support is needed
- Conduct regular team huddles, one-on-ones, and performance check-ins
- Identify gaps in processes or performance and implement practical, people-centered solutions
- Escalate complex concerns appropriately and ensure swift, effective resolution
- Collaborate with QA, HR, and leadership to align team performance with company goals
- Submit accurate and timely reports on team performance, attendance, and key metrics
WHO YOU ARE
- 3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required)
- A natural leader — you inspire people, not just manage them
- Strong analytical mindset with the ability to read data and translate it into action
- Excellent communicator — clear, direct, and always professional
- Calm under pressure and decisive when it matters most
- Highly organized with strong time management and follow-through
- Experienced with contact center tools, CRMs, and workforce management systems
- Flexible with shifting schedules and fully committed to remote work accountability
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。