业务运营系统分析师
Business Operation Systems Analyst
关于团队/岗位
在这个职位中，你将成为我们运营生态系统的专家，并作为运营、产品、技术和财务之间的主要战略联络人。这个职位结合了强大的业务流程知识和技术系统专业知识，以推动运营的可扩展性，减少手动工作量，提高控制力，并确保跨互联平台的配置准确性。在高度自主的情况下，你需要在复杂的、模糊的“灰色地带”中运作，以确保财务和运营流程的准确执行。通过独立负责基于系统的流程，你会主动识别系统性风险，在其影响客户或财务结果之前加以解决，使运营领导能够专注于整体业务成果。
你将带来的影响
- 系统治理与映射：保持对企业平台间复杂交易和数据流的全面、端到端理解。
- 平台与流程治理：分析、设计、实施并管理支持计费、定价管理、税务管理、商户配置、客户授权、结算处理和财务对账活动的系统流程解决方案。
- 系统控制与风险缓解：开发、实施并监控强大的数据控制措施，以最大化跨集成、互联平台的配置准确性。在系统缺陷影响客户或财务结果之前，识别系统缺口和逻辑差异。
- 跨职能领导力：作为端到端运营系统生态的专家。将复杂的运营和合同要求转化为技术规范，并在跨职能解决方案设计讨论中代表运营业务。
- 根本原因分析与问题解决：调查涉及多个重叠系统和数据源的非标准、高压运营错误。主导全面的根本原因分析，并协调跨职能的纠正行动计划。
- 数据与配置完整性：与业务相关方紧密合作，审计并确保复杂系统配置严格符合合同义务、定价结构和监管税务要求。
- 流程自动化：通过与产品和工程团队合作，识别运营瓶颈，消除高风险的手动替代方案。
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About the Team/Role
In this role, you will serve as the subject matter expert for our operational ecosystems and primary strategic liaison between Operations, Product, Technology and Finance. This position combines strong business process knowledge with technical systems expertise to drive operational scalability, reduce manual effort, improve controls, and ensure configuration accuracy across interconnected platforms. Operating with high autonomy, you will navigate complex, ambiguous "gray areas" to ensure the accurate execution of financial and operational processes. By taking independent ownership of system-based workflows, you will proactively isolate systemic risks before they impact customers or financial outcomes, enabling operational leadership to remain focused on overarching business results.
How you'll make an impact
- Systems Governance & Mapping: Maintain a comprehensive, end-to-end understanding of complex transaction and data flows across enterprise platforms.
- Platform & Process Governance: Analyze, design, implement, and govern system-based workflows and process solutions supporting billing, pricing administration, tax administration, merchant configuration, customer entitlements, settlement processing, and financial reconciliation activities.
- System Controls & Risk Mitigation: Develop, implement, and monitor robust data controls to maximize configuration accuracy across integrated, interconnected platforms. Identify system gaps and logic discrepancies before they manifest as customer or financial defects.
- Cross-Functional Leadership: Serve as the Subject Matter Expert for the end-to-end operational system ecosystem. Translate intricate operational and contractual requirements into technical specifications, and represent the operations function in cross-functional solution design discussions.
- Root Cause Analysis & Issue Resolution: Investigate "non-standard," high-pressure operational errors involving multiple overlapping systems and data sources. Lead comprehensive root cause analysis efforts and coordinate cross-functional corrective action plans.
- Data & Configuration Integrity: Partner closely with business stakeholders to audit and ensure that complex system configurations strictly align with contractual obligations, pricing structures, and regulatory tax requirements.
- Process Automation: Identify operational bottlenecks and eliminate high-risk manual workarounds by partnering with product and engineering teams to prioritize system enhancements and automated reconciliation tools.
- Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of system enhancements, process automations, and risk mitigation efforts.
- Change Enablement: Lead change management initiatives to ensure seamless adoption of new system processes and workflow improvements across affected business units.
Experience you'll bring
- Education: Bachelor’s degree in Information Systems, Business Administration, Finance, Accounting, Technology, or a related field.
- Experience: 5 to 8 years of related work experience leading system implementations, technical business analysis, or financial systems initiatives within a corporate environment.
- Technical Logic: Demonstrated ability to deeply analyze complex system architectures, transactional data flows, and integrations.
- Problem Solving: Proven track record of handling "non-standard" or high-pressure situations, navigating ambiguous data environments, and performing multi-system root cause analysis.
- Autonomy: Demonstrated capability to operate with minimal supervision ("management by exception"), reviewing work primarily against results and overall department goals.
- Domain Expertise: Direct experience supporting enterprise billing systems, complex pricing administration, tax compliance platforms, or financial reconciliation architectures.
- Enterprise Navigation: Extensive experience collaborating with internal networks across matrixed corporate structures (Product, Engineering, Corporate Finance, Risk and Operations).
- Tools & AI Competency: Comfort leveraging analytical and diagnostic tools to synthesize multi-source data for pattern recognition.
- Agentic Intelligence experience -- Preferred
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $82,400.00 - $108,200.00Originally posted on Himalayas